At Beauty Pie, we don’t believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge.
We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more - minus the unfair extra costs. If you’d like to join us for the beauty revolution, here’s what you need to know.
This is an exciting opportunity to join our Member Happiness leadership team. You'll be the operational engine of Member Happiness in the UK and US. Your focus on day-to-day management, rostering, and line management of frontline agents will ensure that the team is staffed, productive, and delivering a consistently excellent customer experience.
So, what will you be doing?
We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
Why this role matters:
You’ll be shaping the future of customer experience at Beauty Pie - ensuring every interaction feels effortless, thoughtful, and true to our mission. As the only team in direct contact with our customers and members, Member Happiness is the personal voice of Beauty Pie - where our brand promise comes to life one conversation at a time. How our customers feel about Beauty Pie is hugely influenced by how MH engages with them, so your work will directly shape their experience of our brand. You’ll also act as a connector across teams, helping us scale with both precision and heart.
What makes someone ‘Beauty Pie’?
Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:
We’re committed to diversity & inclusion
As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.
We’ve got a long way to go, but here’s how we’re doing as of June 2025:
Employees who identify as female: 69%
Employees from minority ethnic backgrounds: 25%
Employees who identify as living with a disability: 2%
Employees who identify as female in our Product Engineering teams: 24%
Employees who identify as LGBTQIA+: 5%
Our ways of working
We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast and get the job done.
We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.
This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.
Your piece of the Beauty Pie:
Life & Balance
Health & Wellbeing
Apply now for a chance to be part of an inspirational, international and talented team.
Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
Please let us know if you require reasonable adjustments at any point during the application and/or recruitment process.