MGM China

Senior / Credit & Collections Officer

MGM Macau Full time

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Monitor all credit and receivables applications, documenting the process for each patron

  • Prioritize, review and process all new and existing credit privilege applications referred by the respective marketing executives/branch offices and executive management

  • Verify/update and confirm if patrons’ information in Patron Management is correct prior to any credit or collection requests

  • Conduct Central Credit checks, background/business searches and wealth assessment reports

  • Gather patrons’ credit and gaming details provided by other Casinos’ credit departments via phone calls or emails and input obtained details in CTA

  • Check if patron is included in DICJ Blacklist or UN Sanction List and advise management on any adverse credit history or negative information collected on a patron requesting credit

  • Prepare and submit “This Trip Only” (TTO) standard approval emails covering TTO terms, credit, gaming, and business information for managements review

  • Set up credit in CTA Touch system upon TTO approval and send confirmation email to marketing executives to advise them accordingly

  • Review daily the Active TTO Reports to ensure expired credits are no longer active and extended credits are still active

  • Update Patron Management system with outstanding payments received and confirmed by Cage

  • Respond to credit and collection queries from executive management or other Casinos, record in CTA Touch and email management with information shared with other Clubs


Job Requirements:

  • Minimum 4 years of experience in casino industry or banking experience.

  • Bachelor's Degree or above

  • Proficient in both Chinese and English

  • Proficient in general computer operations
    and Microsoft Office applications