The Role: We are seeking a Senior Commercial Lines Underwriter, National Programs & Retail to join our team.
Location: Windsor, ON. We offer full time in-office and hybrid flexibility.
Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.
Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.
We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.
Position Overview:
We are looking for a dynamic Senior Commercial Lines Underwriter – National Programs & Retail will play a key role in shaping and executing national strategies that drive profitable, multi-line growth while fostering a client-first culture within HCC. You’ll bring your expertise in leading through influence, optimizing small business and retail commercial lines performance across Canada. Will support staff by providing solution-focused underwriting advocacy and procedural expertise throughout the customer sales and service experience. This role ensures clients receive accurate advice, seamless service, and effective guidance while fostering strong partnerships with insurers, partnerships, brokers, and internal teams.
Key Responsibilities:
- Recommend and apply appropriate policy terms, conditions, coverage, and endorsements across a range of commercial industries and partnership programs.
- Demonstrate strong, solution-focused decision-making using sound underwriting judgment.
- Advocate, educate, and inspire excellence in assessing and advising clients on their insurance needs.
- Act as a point of contact for quoting, underwriting, and procedural questions, providing guidance on both underwriting concepts and general insurance principles.
- Work closely with leadership and insurers to clarify submissions, negotiate policy terms, and deliver responsive support.
- Act as a resource to develop and strengthen insurance knowledge and understanding through strong relationships.
- Support colleagues by providing guidance, mentoring, and technical expertise as required.
- Provide feedback to management on trends, training gaps, and opportunities to strengthen The Triangle (Staff, Business, Clients).
- Contribute to process improvement initiatives and the adoption of underwriting tools and technology.
- Respond positively to coaching and training, actively participate in Employee Quarterly Check-Ins, and leverage self-coaching tools.
- Assist with other projects as assigned.
Qualifications and Experience:
- RIBO license is required.
- Minimum 5 years of commercial insurance experience, ideally in underwriting, sales support, or client service.
- Strong knowledge of commercial lines insurance products and underwriting concepts.
- Proven ability to apply sound judgment and deliver practical, solution-focused advice.
- Excellent communication skills, with the ability to explain complex insurance concepts clearly and concisely.
- Strong organizational and time management skills with the ability to adapt quickly, manage multiple priorities, and meet deadlines. Positive and Enthusiastic Attitude.
- Desire to work in a dynamic team environment.
- Strong computer skills
- Post-secondary education preferred.
- Availability to work various shifts and days of the week as required to support the clients.
- Ability to handle fluctuating work volumes in a fast paced, customer focused environment.
- Ability to work independently.
- Ability to communicate clearly and concisely.
- Ability to work independently and prioritize tasks.
- Strong organizational skills and resourceful.
- Ability to maintain strict confidentiality.
The Perks:
- Group Health and Dental Benefits.
- RRSP Company Matching Program.
- Paid vacation, sick and personal days.
- Employee discounts on personal, home and auto insurance policies.
- Corporate discounts on gym memberships and other services/products.
- Company-paid Employee and Family Assistance Program.
- Health and wellness initiatives.
- Ongoing recognition programs and opportunities for advancement.
Our Commitment:
- An environment that fosters continuous learning and improvement.
- A leadership team dedicated to your growth and success.
- To listen. Our employees have great ideas. We implement them.
- Appreciation of your efforts. Every day.
Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
#WeAreHCC
www.hubcustomercentral.com
www.hubinternational.com
Department Underwriting
Required Experience: 5-7 years of relevant experience
Required Travel: No Travel Required
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