Responsibilities:
• Design and deliver advanced training programs for clients.
• Create comprehensive training materials and resources.
• Provide in-depth knowledge transfer on complex product features.
• Conduct needs assessments to tailor training solutions.
• Lead technical training workshops and webinars.
• Analyze training effectiveness and suggest improvements.
• Handle escalated client inquiries and provide solutions.
• Collaborate with product teams to stay informed about product updates.
• Mentor junior trainers and support their development.
• Maintain detailed documentation of training procedures and best practices.
Skills:
• Advanced Instructional Techniques: Proficiency in delivering comprehensive training.
• Product Mastery: Thorough understanding of product functionalities and use cases.
• Needs Assessment: Skills in evaluating client training needs.
• Workshop Facilitation: Experience in leading technical training sessions.
• Evaluation and Improvement: Ability to assess and enhance training effectiveness.
• Problem Resolution: Competence in managing complex client issues.
• Product Collaboration: Capability to work closely with product teams.
• Mentorship: Ability to guide and support junior trainers.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.