Senior Business Transformation & Strategy (Internal) Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Global Transformation & Change team at Mercer.  This role will be based in Gurgaon/Mumbai.  This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Business Transformation & Strategy (Internal) Manager

We Will Count on You To:

• Collaborate with project leads and stakeholders to design and execute comprehensive change management strategies and plans for key organizational initiatives.
• Develop and deliver clear, targeted communication materials and messaging to engage stakeholders at all levels effectively.
• Facilitate workshops and focus groups to prepare employees for upcoming changes and build organizational readiness.
• Conduct impact assessments and readiness evaluations to identify risks, resistance points, and mitigation strategies.
• Monitor, measure, and report on change adoption metrics, providing actionable insights and recommendations to leadership for continuous improvement.
• Act as a trusted liaison between project teams and business units to ensure alignment, address concerns promptly, and foster collaboration.

What You Need to Have:

• 10+ years of proven experience leading organizational change initiatives in complex, matrixed environments.
• Strong expertise in change management methodologies, tools, and best practices.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and drive results in fast-paced, evolving environments.

What Makes You Stand Out:

• Experience coaching and partnering with senior leadership to embed change and role model desired behaviors.
• Proven track record of successfully managing resistance and fostering a culture of change advocacy through change champions.
• Strong analytical skills with the ability to translate data and feedback into actionable change strategies.
• Continuous learner who stays current with industry trends and applies innovative approaches to enhance change management effectiveness.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.