Senior Business Analyst, Sales Operations

How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The overall goal of this position is to enable and optimize sales team execution, productivity and performance through real time sales/product report generation and analysis, while aligning cross-functionally to collaborate on initiatives and projects to shorten the sales cycle.  This role will develop data-driven strategies to enhance sales team performance.  Areas of focus are: analysis of market, competition and trends, generating insights to support decision-making and the achievement of the company's commercial objectives. Will often provide analysis on customer purchasing patterns, customer segmentation and generate insights on customer product mix and enhancements, in effort to support the continued growth and profitability of the Eye Care Professional and Retail channels. This individual is also responsible for creating win-win relationships with customers and internal partners as this is the cornerstone for delivering the Carl Zeiss Vision (CZV) promise of world class optical products and services. 

Sounds Interesting?

Here's what you'll do:

• Act as Salesforce superuser and first level support for Sales and corporate users.
• Utilize tools such Databases (Azure and SQL) and Power BI to generate periodic and ad-hoc reports to analyze customer purchasing patterns, customer segmentation and generate insights on customer product mix and enhancements, to support continued growth and profitability of the ECP channel.
• Analyze performance indicators (KPIs), customer behavior, and market trends to recommend strategic actions.
• Create and automate reports and dashboards to track goals, sales pipeline, quarterly business reviews and sales growth opportunities.
• Manage weekly Region-specific calls with Sales teams and Management to uncover areas of growth opportunities and provide business/customer trends and insights to help shorten sales cycle and drive sales growth.
• Able to effectively communicate and present findings and results of analysis to senior levels of Management, as needed.
• Be able to think creatively and grasp/present complicated topics to a variety of levels within the organization.
• Participate in project teams to develop / enhance commercial programs and information systems. Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire trainings, as well as periodic spot trainings on a variety of Sales Operations topics, including use and customization of reports and dashboards.
• Perform additional responsibilities as required.

Do you qualify?

• BS in Economics, Statistics, Business Info Systems, Finance or related field
• Minimum 10 years related professional level experience. Optical industry experience preferred.
• Be able to work independently in a fast-paced environment. Must have advanced Excel, analytical, math and statistical data analysis skills. Extensive experience with SAP, SQL, Salesforce, Power BI, etc. required in increasing complexity.
• Experience in scoping, creating and automating a variety of reports/dashboards, focusing on sales mixes, customer trends, and sales growth opportunities.
• Must have high attention to detail and proven organization / planning / communication skills Ability to lead projects and coordinate with other departments. P
• Possess outstanding interpersonal relationship and communication skills.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Position Type/Expected Hours of Work

This is a full-time position.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Christina Choing

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).