Senior Business Analysis Associate

November 13, 2025

H (no hardship)

FamilyFamily

GS7

General Service

Reason

Regular > Regular Assignment

2025-12-01

Senior Business Analysis Associate

Organizational Setting and Work Relationships
The Senior Business Analysis Associate normally reports to a (Senior) Business Analyst. The principal role of the incumbent is to support ongoing and overall end-to-end integration of ERP modules within the Area of Responsibility (AoR). Integrations with other systems that connect to/from ERP will also be supported by the Senior Business Analyst with assistance from the incumbent. System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives such as Strategic Workforce Planning.

Tasks will include translation of business requirements into specifications for IT developers who are managed by the Division of Information System and Telecommunication (DIST). The incumbent will work closely with the Senior Business Analyst and other colleagues towards enhancement and automation of their business processes using technology, including advanced Excel, BI tools, Sharepoint and Artificial Intelligence.

As needed, the incumbent will also assist the Senior Business Analyst in analysis and testing of ERP functionality changes which may result from technical/image upgrades. The incumbent will assist the Senior Business Analyst with day-to-day support to the users as needed per escalation of issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.


Duties
- Assist in solutions and design for business process challenges, using technology.
- Assist in re-engineering/enhancement of business processes or current ERP module/functionality, to ensure compliancy of relevant policies and administrative instructions.
- Interface with system design and development counterparts in DIST to finalize enhancement/change request specifications.
- Assist in providing quality assurance (pre UAT testing) of developed solutions.
- Assist in coordination of User Acceptance testing (UAT), and perform UAT as needed.
- Assist in the implementation of new functions, coaching/training resources as related to the deployment of new ERP functions.
- Assist in process improvement discussions, looking for streamlining opportunities with view to standardizing and simplifying processes and services.
- Prepare end-user training materials and assist in formulating training approaches which align with functionality being deployed.
- Provide post-change follow-up support to units and staff to ensure successful stabilisation.
- Use tools such as PowerBI, Excel, ERP Query Manager, Sharepoint, and Artificial Intelligence tools, to support and provide efficiencies to business processes as they relate to the application and data.
- Keep informed regarding developments in ERP and BI systems.
- Manage priorities.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
Business Administration; Information Technology; International Relations;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Completion of secondary education with post-secondary certificate/training in the field of business administration, international relations, information technology or related fields. Minimum 4 years relevant work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment, with specific change management experience in at least one ERP deployment project/key initiative, preferably within the UN system. Experience with procedures/processes in the AOR and exposure to provision of support services in an International Organization.

Desirable
Very good working knowledge of standard desktop tools such as MS Office suite, advanced Sharepoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with PowerBI and Artificial Intelligence is an asset. Successful completion of one or more courses related to PeopleSoft HCM systems. Interest and passion for technology. Demonstrated ability to manage tasks to a target timeline. Ability to articulate ideas, oral and written, to both technical and non-technical audiences. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices. Knowledge of additional UN language(s).

Functional Skills
IT-Business Analysis (BA)
IT-ERP (Enterprise Resource Planning) Functional Knowledge
IT-Enterprise Resource Planning (ERP)
IT-Microsoft Server Technology
IT-Microsoft Excel
IT-Microsoft Office Productivity Software
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

For this position, in-depth knowledge of HRIS (Workday) and data management is essential to carry out the function. Experience with ERP configuration and high-level support is required. The successful candidate will be a proactive, adaptable, and mission-driven team player, committed to continuous learning, innovation, and delivering high-quality support to transform HR service delivery across UNHCR.

The candidate must perform well in dynamic and cross-functional environments, effectively bridging the gap between technical solutions and operational needs. They demonstrate strong analytical thinking and the ability to translate business requirements into effective system solutions.

The candidate is expected to have:

- Proven ability to support functional testing cycles and business continuity across tenants.

- Strong client orientation and communication skills, with the ability to explain technical concepts in accessible terms.

- Familiarity with process optimization, business intelligence, and AI solutions applied to HR operations.

- Experience with HR processes and policies, ideally in international environments.

- An understanding of the UN system or comparable international humanitarian sector operations.

- Strong Workday technical expertise across multiple modules and knowledge of best practices for configuration and maintenance.

Additional information:
Candidates are expected to have the right to work in Hungary. UNHCR does not facilitate the obtaining of the visa for recruitment.

Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.

Benefits:
Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).

Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

English

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:  

https://wwwnc.cdc.gov/travel 

Nature of Position:

The Division of People Management aims to put people at the heart of everything we do, from talent management, HR policy and strategy to occupational health, workforce planning and safeguards against abuse and harassment. We partner with colleagues across the organization to build a skilled, diverse, and compassionate workforce that can rise to today’s challenges and prepare for the future. We harness technology and foster strong partnerships to shape a more responsive, strategic and sustainable people function. Our goal is to support every UNHCR colleague, wherever they are, with the tools, trust, and care they need to thrive, lead, and serve with purpose. 

 

The Senior Business Analysis Associate will function under the supervision of the Associate Business Analyst, Systems Optimization and Adoption Team in the HR Systems and People Analytics Unit within DPM. The incumbent will support innovation within HR systems, collaborate on the implementation of new digital solutions, and provide L3 system support in Workday. S/he will also support continuity of business processes and integrations across HR modules and between connecting systems (COMPASS, Cloud ERP, OHI, OneHR, etc.). 

  

Tasks will include translation of business requirements into specifications for IT developers who are managed by the Division of Information System and Telecommunication (DIST). They will also support the technical revision of new configurations, making sure they follow best practices regarding setup and end user experience. The incumbent will work closely with DPM colleagues towards enhancement and automation of their business processes using technology, coordinating testing, troubleshooting business processes, and providing transactional support for complex cases.   

Living and Working Conditions:

The position is based in UNHCR's Global Service Centre in Budapest, which hosts a large UNHCR workforce of varied functions. Budapest, as the capital of Hungary, has very good infrastructure, health, education, banking, and recreational facilities. Budapest is an H category duty station. There are no specific persistent security concerns. Staff members at all times need to take responsibility for their own personal and residential security. 
 
UNHCR will undertake any feasible interventions to support its personnel and their dependents, including those of varied backgrounds, orientations and abilities, in order to protect and accommodate a diverse and inclusive UNHCR workforce. 

Additional Qualifications

Skills

IT-Business Analysis (BA), IT-Computer Literacy, IT-Enterprise Resource Planning (ERP), IT-ERP (Enterprise Resource Planning) Functional Knowledge, IT-Microsoft Excel, IT-Microsoft Office Productivity Software, IT-Microsoft Server Technology

Certifications

Business Administration - Other, Information Technology - Other, International Relations - Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn't require a functional clearance