Senior Benefits Specialist

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Senior Benefits Specialist.

In this role, you will:

• Act as the point of contact for our third party LOA administrator to support leave of absence administration and ADAAA requests beginning with the initial leave request through their return to work for all leave types including workers’ compensation. 
• Validate the accuracy of leave pay vouchers provided by third party Leave Administrator for employees on leave for multiple pay schedule frequencies 
• Provide technical guidance and advice to managers and People Business Partners regarding Workers Compensation issues; provide assistance to the return to work third party administrator; serve as liaison between injured employees and third party administrators in relation to returning injured employees back to work.
• Act as point of contact for workers’ compensation claims. Resolve escalated workers compensation issues and facilitate a smooth return-to-work process for injured employees
• Develop workers'compensation policies, procedures and return to work program throughout the workers’compensation process from claim initiation to closure
• Solid understanding and experience with workers’ compensation regulations and requirements in our operating states (CA, MT, PA, TX, WA, CO, MI)
• Facilitate annual workers’ compensation claims review
• Act as the initial point of contact for benefits related questions through our Help Desk such as policy and process explanation
• Deliver high level customer service to employees, colleagues and external partners by providing timely and accurate responses to requests and inquiries.

Required Qualifications:

• Provide benefits guidance to employees on a variety of benefits topics including policy interpretation
• Maintain compliance with federal, state and local employment laws
• Confidently navigate and manage a high volume of incoming requests
• Effectively prioritize tickets ensuring requests are addressed in a timely manner

Desirable Qualifications

• Minimum 3-5 years in Human Resources with at least 3 years focusing on employee benefits
• Knowledge of the employee benefits, leave management function and other areas of human resources
• Bachelor’s degree in related field or equivalent experience
• Knowledge of employee benefits programs and the relevant laws and regulations that govern them, including medical, dental, vision, life, short and long term disability, COBRA, ERISA, flexible spending accounts, retiree benefits. 
• Excellent communication skills (written and verbal) in order to provide benefit and leave of absence information and some interpretation of policies/contracts to managers and employees
• Experience managing relationships with third party vendors such as leave of absence and workers’ compensation
• Experience with Help Desk/Ticketing systems, preferably Workday Help
• Strong people skills and ability to connect with people at all levels
• Ability to work independently and cross-functionally with all levels of the organization
• Ability to interact with highly confidential data with sensitivity and confidentiality
• Able to accurately prioritize and meet deadlines in a fast-paced environment
• Ability to work in a continuous changing environment, adapt to change and recalibrate work accordingly
• Advanced proficiency in the G-suite with a heavy focus on Sheets, Docs and Slides and familiarity with Microsoft Suite

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