Senior Analyst, Solution Engineering CoE

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Strategy & Operations plays a critical role for the Global Solutions Center of Excellence (CoE) to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce’s path to $50B.
As we transition to an AI-first approach for our demos and tools, measuring impact is critical. The Senior Analyst, Demos & Tools will serve as the "analytical engine" behind our best-in-class tools program and global demo strategy.
This individual will be responsible for building the analytics infrastructure, KPI frameworks, and reporting mechanisms that allow us to measure the ROI of our tool investments and the efficacy of our demo methodologies. You will move beyond simple reporting to provide deep insights that drive strategic decision-making—helping leadership understand not just what tools and demos are being used, but how they are influencing revenue and deal velocity.

Key Responsibilities

• Analytics Framework & Infrastructure: Partner with the Global Analytics team to create a "single source of truth" for Solution Engineering data. Design and maintain the datasets, views, and data pipelines required to track tool and demo performance.
• Tools Program Analytics: Support the Solutions Tools Program Manager by analyzing license utilization, adoption rates, and spend efficiency. Provide data-driven recommendations on license renewals, true-ups, and potential cost-savings.
• Pilot & Evaluation Measurement: Define success metrics for tool pilots and evaluations. Analyze quantitative feedback and usage data from pilots to support "Go/No-Go" purchasing decisions.
• Demo Performance Insights: Analyze the broader Demos portfolio to understand trends in demo consumption, creation, and customization. Correlate demo activity with deal outcomes (conversion rates, cycle time, ACV) to validate the impact of our demo strategy.
• Dashboarding & Reporting: Design, build, and maintain scalable dashboards (Tableau, CRM Analytics) that provide real-time visibility into program health for stakeholders ranging from operational leads to executive leadership.
• Strategic Recommendations: Translate complex data into actionable insights. Regularly prepare analysis and recommendations for Solutions CoE & Solutions leadership to support investment planning and resource optimization.
• Business Reviews: Assist in developing data narratives and presentations for Quarterly Business Reviews (QBRs) and executive updates, ensuring data accuracy and compelling storytelling.
• Process Optimization: Proactively identify gaps in our data collection processes (e.g., how tool usage is tracked) and propose operational changes to improve data quality and reliability.

Skills/Expertise Required

• Data Visualization & Storytelling: Expert proficiency in building compelling dashboards (Tableau, CRM Analytics/Einstein Analytics) and conveying complex data narratives via slide presentations (Google Slides/PowerPoint).
• Analytical Rigor: 3+ years of experience in quantitative analysis, financial modeling, or business operations. Ability to structure complex problems and propose innovative solutions based on data.
• Technical Proficiency: Strong experience aggregating and manipulating large datasets using SQL, SOQL, or similar analytical packages. Advanced proficiency in Excel/Google Sheets is required.
• Operational Business Acumen: Ability to connect data to business outcomes. Experience working in Sales Operations, Sales Strategy, or a Solutions Engineering environment is a major plus.
• Cross-Functional Collaboration: Ability to navigate between technical teams (IT, Data Science) and non-technical stakeholders (Sales/Solutions Leadership) to move analytics projects forward.
• Self-Starter: High degree of motivation to go above and beyond. Comfortable working with ambiguity and driving projects from idea to execution with minimal supervision.
• Desired Experience:
  • Experience leveraging Snowflake is a plus.
  • Experience with Salesforce object architecture and reporting is highly preferred.
  • Background in management consulting, finance, or sales strategy is preferred.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,200.