Job Description Summary:
This role involves managing IT projects to implement logistics systems, mainly warehouse management systems (WMS), transportation management systems (TMS), order management system (OMS) , container depot management system (CDMS & CFS), freight management system (FMS), in third-party logistics (3PL) companies, as well as providing IT helpdesk support. The ideal candidate will have a strong background in SQL management and development, as well as experience with logistics solutioning and implementation.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
We are seeking a highly skilled and motivated Senior System Analyst to join our team. This critical role involves managing, optimizing, and supporting our core logistics platforms, specifically the Warehouse Management System (WMS), Transportation Management System (TMS), and Order Management System (OMS). The ideal candidate will be an expert in system analysis, data integrity, and process improvement within a fast-paced 3PL environment, ensuring seamless integration and operational excellence for our clients, particularly in e-commerce and general warehousing/transport sectors.
Key Responsibilities
- Analyze, design, and configure solutions within WMS, TMS, and OMS to meet evolving business and client requirements.
- Proactively identify gaps between current system capabilities and business requirements, and formally document and submit Change Requests (CRs) for necessary modifications.
- Develop and maintain interface mappings (EDI/API) between logistics systems and client/carrier platforms.
- Design, create, and maintain reports, dashboards, and Business Intelligence (BI) visualizations using SQL and reporting tools to support operational needs and decision-making.
- Serve as the subject matter expert (SME) for all system-related incidents, enhancements, and projects across the logistics technology stack.
- Provide Tier 2 Helpdesk support, resolving intermediate to complex user system issues and escalating Tier 3 issues to development teams or vendors.
- Conduct detailed system testing, including UAT (User Acceptance Testing), and coordinate with operations teams to deploy changes effectively.
- Develop and maintain technical documentation, process flows, and training materials.
- Develop and deliver system training (both one-on-one and group sessions) to end-users and operations staff to ensure effective system utilization.
- Liaise between the business stakeholders, operations teams, and external software vendors.
Required Qualifications
- Mandatory SQL Expertise: Proven, in-depth experience with SQL scripting (query writing, stored procedures, function creation, and performance tuning) is essential for data extraction, manipulation, and system troubleshooting.
- System Knowledge: Extensive hands-on experience in the implementation, configuration, and support of major WMS (e.g., Infor WMS, Manhattan, Blue Yonder, HighJump, SAP EWM), TMS, and OMS platforms.
- Logistics Domain Expertise: Strong working knowledge of core logistics and supply chain processes, including:
- Warehousing: Receiving, putaway, picking/packing methodologies (e.g., wave, batch), inventory control, and cycle counting.
- E-commerce Fulfillment: Direct-to-Consumer (DTC) processes, returns management (reverse logistics), and parcel shipping integration.
- Transportation: Load planning, carrier integration, freight rating, and route optimization.
- Communication: Excellent verbal and written English communication skills are required to interact with stakeholders and document complex technical concepts clearly.
- Education: Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, or a related field.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.