Senior Account Executive, EMEA

👋 Hello from the Recruiting Team at Customer.io!

We’re looking for an experienced Senior Account Executive who is excited to join a company at an incredible inflection point. Customer.io recently crossed $100M in ARR, a milestone that reflects years of sustainable growth and an incredible customer base. As we look ahead, our focus is shifting from pure scale to intentional, quality growth — doubling down on the people, processes, and customer partnerships that got us here.

Our EMEA sales team has consistently exceeded quota, setting the standard for what great execution looks like at Customer.io. If you thrive in a high-performing, collaborative environment and want to be part of a team that’s truly raising the bar, we’d love to meet you.

This is a full-cycle sales role (prospect, demo, close). In addition to sourcing opportunities (with the support of a dedicated Sr. SDR), you'll be fielding qualified inbound demand that comes through marketing activity.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Some things you'll do...

• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale-cycle to close customers
• Work closely with a dedicated Sr. SDR, reviewing account targeting, sales strategy, and prospecting progress to assist in scheduling new meetings with key brands within our ICP
• Schedule and perform online demos with qualified prospects
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Fill your pipeline through self-sourcing as needed in order to have an adequate path to quota attainment
• Explain and demonstrate the features and merits of our products and services through value-based selling

About you

• Top performer for 3-5 years in a Senior Account Executive role (or similar), within the B2B Saas environment
• Special consideration may be given to candidates with experience selling Marketing Technology products
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for

Compensation & Benefits

We believe in transparency. Starting salary for this role is $130,000 base + $130,000 Variable = $260,000 OTE USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 60-minute Mock Call w/ the Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!