Security Monitoring Agent

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Security Monitoring Agent will primarily be involved in ensuring the safety and security of our premises and assets via security systems within a control center. Primary responsibility will be to monitor & respond to exception alerts from security systems that are transmitted to the monitoring centre through CCTV cameras, alarm systems and access control systems.

Monitoring Duties:

1. Monitor and operate security systems and equipment within a centralised monitoring centre.

2. Monitor, Respond, Facilitate & Close out alarm signals transmitted from all security devices throughout all remote locations.

3. Recognise trends in incoming alerts and filter false alarms.

4. Maintain detailed records of all incidents, actions taken, and communications facilitated.

5. Escalate incident alarms etc to the emergency response teams and network services to ensure prompt and effective response to incidents.

6. Conduct regular checks of equipment functionality and report any malfunctions or technical issues for immediate resolution.

7. Adhere to strict confidentiality and data protection guidelines to maintain the integrity of sensitive information.

8. Work in shifts, including nights, weekends, and holidays, to ensure 24/7 monitoring coverage.

Requirements:

1. Effective & excellent Communication Skills required to communicate with end users, Response Units & Network Services.

2. Communication skill is crucial to ensure accurate information transfer.

3. Basic understanding of various monitoring systems & use of Computer is required.

4. Ability to interpret details is essential for identifying and analyzing potential threats or incidents.

5. Ability to quickly spot patterns within data and exceptions.

6. Possess critical thinking skills to assess situations, make decisions, and take appropriate actions.

7. This includes the ability to troubleshoot technical issues, prioritize tasks, and handle emergencies efficiently.

8. Analytical mindset helps in evaluating information effectively and making informed decisions.

9. Strong multitasking skills are essential to manage these responsibilities efficiently.

10. Open to learning and adapting to new technologies is crucial for longterm success in the role.

11. Disciplined & Consistent in handling Alerts

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.