Role Summary
As a Security Administrator Intern, you will provide essential support to our Security Technology Team by managing access control requests, assisting with new hire orientation, and troubleshooting security hardware. You'll develop valuable skills in Microsoft Office applications, incident management systems, and badge creation while adapting to new projects as needed. This role offers hands-on experience in security administration within a dynamic business environment where your organizational abilities and attention to detail will make a meaningful impact.
About the Role
• Process and manage phone calls, emails, and access control requests for the security team • Participate in new hire orientation activities, including creating and printing identification badges • Handle surveillance intake and respond to call center requests in a timely manner • Provide basic IT support for security products and troubleshoot hardware issues • Input and maintain records using Microsoft Office and incident management systems • Manage multiple email inboxes and properly categorize communications • Support the Security Technology Team with additional projects and duties as assigned
About You
Minimum Qualifications • Availability to work flexible schedules, including later shifts, weekends, and holidays • High school diploma or equivalent • Basic computer skills and familiarity with Microsoft Office applications • Strong attention to detail and organizational abilities • Effective communication skills, both written and verbal
Preferred Qualifications • Previous customer service experience • Experience with Microsoft 365 applications • Demonstrated ability to multitask in a fast-paced environment • Strong time management skills and ability to prioritize tasks • Experience working collaboratively in team environments • Ability to commit to the role through the end of 2025 into 2026
What You'll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.
Simply put: We've got your back. Check out our full list of Benefits and Perks.
About Us
Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We're proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.