SATIC - CLM Implementation Specialist

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In contract lifecycle management technology (CLM) at PwC, you will specialise in providing consulting services for implementing CLM technology solutions. You will have extensive experience in various CLM technologies.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PWC SATIC

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

PwC’s Contract Lifecycle Management (CLM) practice is growing, and we are seeking CLMcertified professionals to join us as a CLM Implementation Specialist(s).

We are seeking a skilled CLM Implementation Specialist to join our team. In this role, you will collaborate with our clients to identify their business requirements and translate them into technical design specifications. You will utilise these designs to configure leading Contract Lifecycle Management (CLM) products, including but not limited to Agiloft, Icertis, and ContractPodAI. Your efforts will ensure the successful deployment and adoption of these solutions, supporting User Acceptance Testing (UAT) and Change Management workstreams. You will work closely with project managers, client stakeholders, and the CLM implementation team to deliver high-quality solutions that enhance contract management processes.

Key Responsibilities:

CLM Solution Design & Configuration

● Analyse business processes, contract types, data sources, workflows, and reporting needs related to contract lifecycle management.

● Design and document the configuration of the CLM tool, including:

○ Contract templates, clauses, and metadata

○ Business rules, roles, and permissions

○ System integrations, notifications, and dashboards

● Configure and customise the CLM system to meet client requirements while ensuring scalability and best practices.

Testing & Quality Assurance

● Conduct and validate system testing, ensuring configurations align with functional and technical requirements.

● Support User Acceptance Testing (UAT) by providing guidance, feedback, and troubleshooting.

● Identify and resolve configuration defects to maintain system quality and performance.

Implementation & Deployment

● Assist with deployment and go-live activities, ensuring a seamless transition from implementation to operational use.

● Provide post-implementation support, addressing client concerns and recommending enhancements or upgrades.

Stakeholder Collaboration & Training

● Work closely with client stakeholders, project managers, and the CLM implementation team to ensure successful delivery.

● Develop training materials and conduct end-user training sessions to support system adoption.

● Stay up-to-date on CLM trends and new technology features, such as Contract Intelligence and Generative AI.

Skills & Experience:

● CLM Product certification (e.g., Agiloft, Icertis, ContractPodAI, or similar) preferred.

● Ability to translate business requirements into technical specifications.

● Proven experience in CLM implementation and configuration.

● Strong understanding of contract lifecycle processes and best practices.

● Ability to troubleshoot, test, and validate system configurations.

● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project). ● Excellent communication and stakeholder management skills

Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date

November 30, 2025