Samsung Account Support Manager

Job Type:

Regular

Work Location:

Samsung Electronics America - Plano, TX 75023

Overview:

2020 Companies has a full-time hybrid Account Manager opportunity representing our client, Samsung Electronics America.

Pay: Annual salary of $95,000 based on experience

Location: Hybrid and on-site in Plano, TX office Monday – Thursday

The Samsung Account Support Manager oversees day-to-day post-sale operations and relationship management for Carrier Partners, ensuring a seamless and high-quality service experience for Samsung customers. This role is responsible for monitoring and analyzing contractual KPIs, managing repair operations, forecasting, and reporting on performance metrics to senior leadership. Acting as the primary liaison between Samsung and carrier accounts, the Account Support Manager identifies opportunities to improve efficiency, reduce costs, and strengthen partnerships. Success in this position requires strong analytical and communication skills, a deep understanding of telecom or electronics operations, and the ability to work independently in a fast-paced, results-driven environment.

What's in it for you?

• Work hybrid schedule onsite at Plano, TX office

• Competitive annual salary, paid weekly

• Next day pay on-demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• $30 Mobile Reimbursement

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

Job Description:

• Manages all aspects of post-sale device repair activities
• Parts planning validation, aging device tracking and monitoring
• Conduct regularly scheduled meetings and ad hoc communications with key personnel in the customer's various business units/operations
• Identify opportunities for cost reduction and efficiency
• Proactively monitors contractual KPI’s and reviews data supporting QBR’s to ensure targets are met weekly/monthly
• Critically evaluate information gathered from multiple sources, translate high-level information into reportable details, and make strategic recommendations
• Reporting of regular business activities weekly to Sr and Exec Leadership
• Oversee special projects, as requested
• Exceptional skills in customer and vendor management
• Improves key performance metrics between SEA and customers by developing a deep understanding of the customers' business
• Ability to multi-task and strong organization skills
• Contribute to team effort by assisting in launch-related activities, as needed
• Ensure adherence to all company policies, procedures
• Perform other duties as assigned

Performance Measurements:

• Ensure established weekly/monthly KPI’s and goals are achieved
• Ensure team contributes to the overall goals of achieving monthly targets (KPIs)
• Customer/client satisfaction based on QBR results that include communication, responsiveness and completing actions assigned

Qualifications:

• High school diploma or equivalent required; Business degree preferred
• 3+ Years Telecom or equivalent experience in electronics industry
• Must be able to communicate in writing through email and reports, or orally for internal and external communications at all management and staff organizational levels for both persuasion and/or the communication of technical information
• Proven ability to show good judgment and initiative, make decisions and problem solve
• Capable to work autonomously with excellent time management skills
• Proficiency in MS Office including Excel, PowerPoint, Outlook and Word required

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.