Job Title:

Salesforce Data Cloud Expert

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking an experienced Salesforce Data Cloud Expert to join our team. This role will focus on designing, implementing, and optimizing Salesforce Data Cloud solutions—including Data Cloud One—to drive unified customer profiles, identity resolution, segmentation, and real-time personalization. The candidate will bring technical expertise and business acumen, working closely with IT and business teams to unlock the full value of our Salesforce ecosystem.

Lead design and implementation of Salesforce Data Cloud (and Data Cloud One) solutions, ensuring proper integration with Sales, Service, and Marketing Cloud.
Develop and manage data models, identity resolution rules, and segmentation frameworks.
Configure and optimize Data Streams, Calculated Insights, Segments, and Activation Targets.
Implement zero-copy/federation, sandbox strategies, and governance models for scale and compliance.
Partner with stakeholders (IT, marketing, service) to translate requirements into technical deliverables.
Drive real-time data ingestion, profile unification, and personalization use cases.
Provide guidance on data governance, optimized credit consumption, and other sustainability best practices
Troubleshoot and resolve Data Cloud issues, including data ingestion, identity resolution, and activation flows.
Stay updated on roadmap features, particularly Data Cloud One, Agentforce, and AI-driven capabilities, and advise on adoption strategies.
Train and mentor internal teams on best practices for Data Cloud usage.

Required Qualifications

5+ years Salesforce ecosystem experience, with at least 2–3 years focused on Salesforce Data Cloud.
Hands-on expertise with Data Cloud One, including staging schemas, multi-org/companion org harmonization, and governance.
Strong understanding of identity resolution, householding, data modeling, and segmentation.
Experience integrating Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud Engagement, Marketing Cloud Personalization, and external data sources.
Proficiency in data ingestion (APIs, Mulesoft, connectors, web SDKs) and activation (paid media, personalization engines, CRM, service workflows).
Knowledge of credit consumption strategies, sandbox replication, and zero-copy/federation approaches.
Strong problem-solving skills, with the ability to translate business needs into scalable technical solutions.
Salesforce Data Cloud Consultant Certification strongly preferred.

Preferred Skills

Experience with Agentforce / AI Copilot integrations.
Familiarity with Adobe, LiveRamp, Sprinklr, or other Martech/Adtech platforms.
Strong understanding of data governance, privacy compliance (GDPR/CCPA), and security best practices.
Background in nonprofit or healthcare industries is a plus.

#LI-Remote #SalesForce #DataCloud #Data360

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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