Position:

Sales Operations Project Specialist

Job Description:

Reporting to the Head of EMEA Sales Operations, this role will focus in the timely and successful implementation of new complex customer and company engagements.
The role requires the individual to take a lead role in advising the strategic sales teams in how to match our systemic capability with the customer and internal owners need.

Once the customer or internal owner(s) is aligned to a solution, then to take the lead role in process definition and project planning to meet the desired implementation timelines, in order that our strategic sales personnel can remain as externally focused as possible.

As new requirements are uncovered then to support the development of new capabilities to meet those needs. This role is a major cog in the wheel that will bedriving Arrow towards the long-term market-share objectives.
 

Principal accountabilities:

• Manage, support and execute complex projects related to Special (Exec) Assignments, Customer Specific (Segregated Supply), Company Acquisitions & Merge, Change Management, execution of the Strategy, Organizational Changes in order to get things done.
• Manages, supports, and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing, and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
• Assign, design, and create new processes for special services/programs for customer. Manages market research to determine special pricing for non- standard items in the interests of ensuring appropriate profit margins are reached and maintained.
• Supports on the selection, guidance, and evaluation of personnel to ensure the efficient operation of the function. Supports on the management of staff including personnel development, hiring, training, etc. Monitor and review work of staff.
• May oversee customer quotes activities in line with customer specific strategies, quoting processes, and order management to obtain efficiency and following rules & guidelines.

Competencies we are looking for:

• Project management
• Process mapping
• Depth of Oracle knowledge in SWB from sales and asset
• Internal & External Commercial awareness
• Ability to work across functions
• Ability to Influence without title
• Ability to manage change
• Ability to work and communicate with executive level.
• Get Things Done!

 

Key Interfaces:

• Sales (daily) - including executives
• Enterprise Solutions/IT/Reporting (as required)
• Asset (as required)
• BPT (as required)
• BPE/B2B (as required)
• Finance (as required)
• Warehouse (as required)
• Trade compliance (as required)
• Legal (as required)

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Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support