Sales Operations Process Manager

Sales Operations Process Manager | Global Marketing & Sales

Are you passionate about driving consistency and excellence in global account planning and sales execution? In this role, you’ll lead the development and deployment of standardized sales processes, enabling cross-functional collaboration and supporting strategic initiatives. You’ll work across teams and leadership to define structured methods that deliver measurable outcomes, all while fostering a unified One-Hitachi approach to customer engagement and growth.

You’ll collaborate with Global Account Managers and support teams to co-develop focused account plans, optimize sales processes, and implement governance structures that ensure alignment and compliance. Your insights will help shape operational forecasting, performance reporting, and strategic decision-making.

By working closely with marketing, sales operations, and technology teams, you’ll design and implement processes that drive targeted initiatives and enhance customer understanding through tools like player maps.

You’ll be instrumental in rolling out sales tools, maintaining governance frameworks, and driving continuous improvement initiatives. If you bring strong analytical skills, global experience in sales operations, and a passion for process excellence, this is your opportunity to make a real impact.

About GM&S

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share.

This transformation is led by GM&S, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio.

What you'll be doing

Strategic Account Support & Planning

• Collaborate closely with Global Account Managers (GAMs) and Group Account Support Managers to codevelop and implement process, focused account plans that reflect customer needs and strategic goals.
• Support the deployment of standardized account planning processes and ensure alignment with global account strategies.

Sales Process Optimization

• Work closely with GAMs and associated functions, to realize existing process challenges, and define an efficient flow, that drives the effectiveness of account plans and enables deploying timely collaborated actions.
• Contribute to the development and refinement of global marketing and sales functional workflows, ensuring consistency and scalability across regions.

Operational Insights & Forecasting Support

• Collaborate with sales support team, define, implement and manage process for best practices capturing and sharing.
• Assist in consolidating inputs from Business Units and global accounts to support sales acceleration tracker forecasting and pipeline visibility.

Cross-Functional Collaboration

• Work closely with Marketing, Segments, and Sales Operations to align on various process requirements, design and implement process that drives and enables targeted initiatives.
• Evaluate, design and establish processes for creation and expansion of player maps to understand customer decision-making environments and drive engagement strategies.

Tools, Systems & Governance

• Support the rollout and adoption of sales tools and technologies that enhance account plan execution and pipeline management, by working closely with technology/ tools/IS team, from input collection, design, testing, implementation and post go live maintenance, across life cycle management of tool.
• Maintain documentation and governance frameworks for sales process adherence, including SOPs and process maps.
• Program Governance & Continuous Improvement

What you’ll bring to the team

• Bachelor’s Degree or Diploma in Engineering, Business, or related field.
• 5–10 years of experience in sales operations, account management, or process improvement in a global or industrial setting.
• Strong analytical, communication, and stakeholder management skills.
• Experience with CRM/ERP platforms (e.g., Salesforce, SAP).
• Certification in Lean, Six Sigma, or process improvement methodologies is a plus.

About Hitachi

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group identity and put it into practice worldwide.

With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S).

In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.

Our values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi drive social innovation, we’d love to hear from you.