Description -
Job Summary
• This role is responsible for managing high-level contributors and/or managers within the sales operations function while nurturing talent and aligning team’s efforts with the organization's strategy. The role shapes sales operations policies and goals, drives innovation, and provides strategic insights into organizational structures. The role manages change, handles resource allocation, and ensures compliance with industry regulations and market trends.
Responsibilities
• Directs and provides guidance to high-level individual contributors and/or managers within the sales operations function, handling complex challenges and achieving goals in alignment with the organizational strategy.
• Develops sales operations policies and strategic goals in collaboration with leadership to align with the organization's overarching objectives.
• Identifies conflicting priorities within sales operations and proposes effective solutions to leadership to optimize resource allocation and operational efficiency.
• Provides strategic advice on future-state organizational structures, contributing to long-term planning and alignment with evolving business needs.
• Partners with both internal and external resources to innovate and deliver exceptional solutions for customers and partners.
• Leads and manages change initiatives within the sales operations function, ensuring smooth transitions during periods of transformation.
• Allocates resources and budget within the department to support strategic objectives and financial targets.
• Handles talent management and succession planning, ensuring the team's readiness through proper tools and resources while nurturing career growth and development.
• Stays updated on industry trends, competitive intelligence, and market dynamics to adjust strategies and ensure that sales operations comply with all relevant laws and regulations.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, Accounting, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 12+ years of job-related and/or management experience, preferably in sales, sales support, people management, sales process improvement, or a related field.
Preferred Certifications
• Certified Sales Operations Professional (CSOP)
• Project Management Professional (PMP) Certification
Knowledge & Skills
• Balancing (Ledger/Billing)
• Business Development
• Business To Business
• Cash Register
• Customer Relationship Management
• Dashboard
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Merchandising
• Process Improvement
• Sales Management
• Sales Operations
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Support
• Salesforce
• Selling Techniques
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts multiple functions and may act as a lead to peers on cross-functional project teams working to establish and execute business goals.
Complexity
• Contributes to the development of company objectives and achieves goals through subordinate high-level individual contributors and managers.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Sales OperationsSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"