Sales Operations Associate

OUR COMPANY

WHAT YOU WILL DO

WHO WE’RE LOOKING FOR

• A self-starter – demonstrates initiative, ownership, and the ability to work independently while contributing effectively to team goals.
• Willing to learn – open to developing expertise in pricing operations, vendor programmes, and quoting systems.
• Curious – asks thoughtful questions, seeks context, and proactively engages to understand processes and account activity beyond assigned tasks.
• Commercially aware – understands how pricing decisions, margins, and partner incentives influence business outcomes.
• Focused on attention to detail – consistently accurate and thorough, ensuring work is correct the first time, every time.
• Ambitious – motivated to grow within the role and contribute meaningfully to team success.

KEY RESPONSIBILITIES

• Coordinate with OEMs (Original Equipment Manufacturers) and distributors to obtain and maintain accurate pricing for Audio Visual, Video Conferencing, and Networking products.
• Register and manage deal bids with OEMs and distributors to secure competitive pricing and partner incentives.
• Prepare and manage detailed quotes for assigned opportunities in Sage X3, following internal pricing and approval processes.
• Track and update deal registration statuses to maintain complete visibility across active opportunities.
• Work closely with Account Management to provide regular updates on quote status, open opportunities, and supplier responses.
• Support customer, account, and finance team queries related to pricing, quoting, and invoicing.
• Coordinate with Order Management to ensure a smooth handover once purchase orders are received.
• Maintain organised records of pricing data, quote revisions, bid registrations, and supplier communications for reporting and audit purposes.
• Maintain monthly supplier pricing catalogues, ensuring all cost, discount, and SKU data is current and consistent.
• Track and update product lifecycle information, including end-of-life (EOL) transitions and replacements.

ESSENTIAL CRITERIA

• 2+ years’ experience in a Sales Operations, Sales Support, Inside Sales, or similar role with a solid understanding of the supply chain process.
• Proven experience preparing accurate and competitive quotes and managing pricing data.
• Strong understanding of key commercial concepts, including list and cost pricing, markups, landed costs, revenue, forecasting, and profitability metrics such as gross, net, and landed margin.
• Strong understanding of the commercial elements involved in buying, reselling, and registering bids for hardware and services.
• Demonstrated ability to take ownership of assigned tasks through to completion, ensuring accuracy and consistency in all outputs.
• Experience using quoting, procurement, or account management systems.
• High level of numeracy and analytical ability.
• Strong time management skills, with the ability to prioritise and manage multiple tasks effectively.
• Exceptional attention to detail.
• Strong written and verbal communication skills, with the ability to communicate clearly and respectfully across diverse teams.
• Strong commercial awareness.
• A proactive and resourceful approach to problem solving, with a willingness to ask questions and learn.
• Intermediate to advanced proficiency in Microsoft Excel and Google Sheets.
• Willingness to contribute as part of a team in a fast-moving, growing global organisation.
• Experience working within Audio Visual, Video Conferencing, or Networking environments is a plus.
• Familiarity with tools such as Cisco CCW, Sage X3, and Jira is a plus.

BELONGING AT EOS