A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
The Administrative Assistant assists Sales Managers, Catering Managers and/or Conference Managers in providing world-class contracting, preparation, coordination and servicing of Hotel Customer base. Administers proposals, contracts and written correspondence in conjunction with Sales/Catering Team to communicate contractual information, event details and changes in conference programs to appropriate hotel operating departments and partnering teams.
Duties and Essential Functions
Ability to juggle multiple tasks & projects with superb accuracy in a fast paced environment
Strong administrative skills and attention to detail
Exceptional customer service skills, over the phone and in person, with customers and internal departments
Ability to manage different personalities, work styles and needs
Write (or review) and distribute emails, correspondence memos, letters and customer specific communications as requested
Assist in the preparation of regularly scheduled reports
Assist with return phone calls. Qualify leads with additional details. Help clients with details on upcoming groups
Coordinate reservations and amenities for Managers. Ensure room is ready and amenity delivered prior to arrival
Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
Prepare contracts for Sales and Catering Managers; merge, alter and distribute for a tentative booking
Assemble proposals and regret correspondence for Sales and Catering Managers
Create Post Convention Reports, merge corresponding thank you letters
Conduct Site Visit Tours as needed for Sales and Catering clients
Send first contact template response to Catering inquiries with basic hotel information
Assist in managing execution of small one-day meetings or rooms only programs
Work directly with Operations/Restaurant to help coordinate the handling of functions
Communicate with Catering and Conference events to inform cut off dates, review pickup reports for straight-line availability
Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution
Other duties as assigned