About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.About the role
The Assistant Room Service Manager supports the Room Service Manager in overseeing daily in-room dining operations to ensure exceptional service, smooth workflow, and guest satisfaction. This role includes supervising staff, coordinating service and delivery, maintaining quality standards, and assisting with administrative tasks. The ideal candidate is a hands-on leader with strong communication skills, a passion for hospitality, and the ability to motivate a team in a fast-paced and guest-focused environment.
What you will do
• Ensure that guests receive exceptional service reflecting the Four Seasons values, consistently creating a positive impact by passionately serving others, both internal and external customers.
• Support employees and colleagues to achieve common objectives, encourage change, promote learning, and share knowledge and experience to develop team skills.
• Make storeroom requisitions, balancing financial responsibility with operational and service needs.
• Assist in preparing purchase orders in the absence of the manager.
• Maximize and supervise resources to ensure efficient task performance, always avoiding misuse and waste, and teaching the proper care and use of equipment.
• Supervise compliance with product rotation standards (First In, First Out).
• Assist with inventories of equipment and operational products.
• Ensure timely, accurate, and elegant delivery and pickup of Room Service orders.
• Follow up on employees’ training and ensure adherence to operational procedures and systems.
• Collaborate with the culinary and stewarding teams to guarantee seamless service and guest satisfaction.
What you bring
• Previous experience as Assistant Manager or Supervisor in Room Service or Food & Beverage.
• Strong knowledge of in-room dining service standards and operations.
• A college degree specializing in hotel/restaurant management or equivalent experience is required.
• Ability to operate computer equipment and F&B systems.
• Proactive and detail-oriented approach.
• Strong conflict and crisis resolution skills.
• Able to multitask and prioritize workload efficiently.
• High level of spoken and written proficiency in English and Spanish.
• Assertive and effective communication skills.
• Proven interpersonal skills and a successful record of guest interaction.
Work Experience: 2 Years
Degree: Professional / Technician
Languages: Spanish / English
Language Ability: High
What we offer:
• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).
Schedule & Hours:
Seasonal contract, full time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings, and weekends).