Risk Control Account Consultant, Boiler & Machinery

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Risk Control

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$99,100.00 - $163,400.00

1

Reports to Field Manager, Boiler and Machinery. Responsible for managing delivery of Boiler and Machinery Risk Control services to large account and special risk clients country-wide. Works with underwriters and business partners to help acquire and retain profitable business. Provides technical advice and account information to aid in risk selection and pricing. Assists in developing risk control service cost estimates to aid business partners in proper account pricing. Develops meaningful RC service proposals that address client needs and loss experience. Participates in client presentations, assures timely service delivery, monitors and manages outstanding recommendations, markets and sells Risk Control services as appropriate.

What Will You Do?

• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers. Traveling to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
• Serve as resource to business partners in development of insurance deal and account retention strategies.
• Consult with clients on strategies for controlling hazards to reduce or prevent losses. Influence clients to implement recommendations. Develop comprehensive plan for services to be delivered, appropriate resources to be used, and pricing approach. Negotiate with and manage client expectations to achieve appropriate balance between service and cost.
• Estimate engineering expense on large schedule accounts by researching jurisdictional databases and websites, comparing existing account workloads, and soliciting input from local consultants and managers.
• Design and document Engineering Service Instructions for assigned accounts. Coordinate contact information, inspection procedures and report distribution in accordance with client expectations. Monitor account for level of risk control, status of recommendations, report quality, internal and vendor services. Ensure appropriate resources are available.
• Serve as B&M liaison to support our other business segments, for both RC and underwriting staff. Coordinate joint visits and provide B&M expertise.
• Build and maintain productive relationships with underwriting and service teams assigned to the business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.
• Maintain current knowledge of Risk Control service products. Work with client on the application of Risk Control service products that will result in loss reduction and/or achieving client risk management goals.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree in related field.
• Possess National Board “Inservice Commission.”
• Relationship management skills, service proposal and stewardship presentation skills.
• Experience providing technical training.
• Must have relationship management skills, service proposal and stewardship presentation skills, and be capable of providing technical training.
• ARM or other appropriate professional designation preferred.
• National Board Inservice commission preferred.
• Technical Skills.
• Demonstrates a basic understanding of mechanical and electrical principles as they relate to equipment breakdown insurance coverages.
• Possesses a basic knowledge equipment maintenance practices.
• Has mastered Risk Control computer systems applications relevant for their area.
• Business Knowledge.
• Demonstrates a thorough understanding of equipment breakdown insurance.
• Understands Commercial Lines insurance products.
• Fully understands Risk Control performance standards.
• Fully understands Risk Control’s service products.
• Knows and understands the business plans for Boiler’s marketing unit.
• Customer Service.
• Balances customer expectations and expense constraints.
• Builds credibility with internal and external customers.
• Creates customer satisfaction through communication with the client and proper application of risk control services.
• Interpersonal Skills.
• Negotiates effectively on price and service issues.
• Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge.
• Influences others to take action on recommendations.
• Listens effectively.
• Strong interpersonal skills.
• Strong written and verbal communication skills.
• Analytical Skills.
• Identifies loss trends and opportunities to apply Risk Control services.
• Resource Management.
• Makes sound judgments about appropriate service levels for customers.
• Effectively assesses resource requirements.
• Continually assesses workload in light of business priorities; directs own efforts accordingly.
• Identifies methods for improving personal productivity.
• National Board of Boiler and Pressure Vessel Inspector’s Inservice commission preferred.

What is a Must Have?

• Three years of experience in the boiler and machinery industry or a related field, such as plant engineering, power generation, manufacturing operations or maintenance, or equivalent military experience.
• Valid driver's license.
• Must have or be able to attain appropriate certification to meet state-specific requirements, where applicable.