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DICK'S SPORTING GOODS

Reverse Logistics Assistant

Customer Support Center Full time

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

Support DC Claims and Defectives Process

  • Send daily RA Requests (RGA) to vendors on the RTV Defective program
  • Update the Reverse Logistics System (RLM) with vendor and disposition info
  • Follow up on agings to improve product flow
  • Provide updates of opportunities to improve process

Reverse Logistics Reporting

  • Update aging reports and departmental trackers
  • Update Dashboard reports regularly using Cognos/SCI tools
  • Prepare and upload salvage loads for resale
  • Run Ad Hoc Reports in Cognos/SCI and Intera
  • Use data to troubleshoot issues and alleviate aging defective product at the DCs

Managing DicksRTV Mailbox

  • Communicate daily and troubleshoot issues with Vendors, DCs, Stores, Buyers

Other Duties

  • Work with Compliance team to support the recalling of product from stores
  • Assist with claims entry and team mailbox as needed
  • Update Reverse Logistics chargebacks weekly and prepare for upload into compliance system
  • Reconcile hanger payments at end of month
  • Launch monthly Auto-Ship claims to store
  • Support any technological, system and process upgrades and strategic initiatives

QUALIFICATIONS:

  • Bachelor's Degree - Business or Supply Chain

  • 1-3 years of experience Supply Chain, Business

  • Working knowledge of supply chain and business systems (Reverse Logistics Systems, SCI/Cognos, Intera)

  • Ability to learn new software applications as required

  • Proficiency in Microsoft Office applications

  • Skilled at handling multiple projects/deadlines simultaneously

  • Ability to foster cross functional relationships

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

  • Cameras must be on during all virtual interviews.

  • AI tools are not permitted to be used by the candidate during any part of the interview process.

  • Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!