How You’ll Contribute
The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. The public-facing portion of this renovation will be the new National Geographic Museum of Exploration. Components of the new museum will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.Your Impact
Responsibilities Include:
Store Operations (60%)
Oversee daily store operations including visitor experience, point of sale operations, and visual merchandising
Maintain operations logs for over/short,
Run continuous improvement process to maximize efficiency
Process daily deposits record sales and execute shop closing procedures
Prepare products for placement in the retail shop
Inventory Control (10%)
Audit stock levels through monthly cycle counts and spot checks on the physical inventory to maintain accuracy
Escalate instances of low stock or fast-moving items to Store Manager or Retail Warehouse team to assist in timely re-orders and merchandise transfers
Participate in annual inventory process
Leadership (20%)
Train team members on retail store procedures and company processes
Coach and champion success within the team in a supportive collaborative environment
Support the goal setting and development process within the team
Safety (5%)
Conduct safety training for retail store team members including proper use of ladders, tools, and equipment
Maintain a clean and organized retail store environment
Enforce safety procedures
Technology (5%)
Utilize retail POS to track daily sales operations and process daily, weekly, monthly sales reporting
What You’ll Bring
Educational Background
High School Diploma preferred
Minimum Years and Type of Experience
3+ years of work experience years of supervisory experience preferably in a museum or visitor attraction retail setting with at least 1 year of management experience.
Knowledge and Skills
Experience in a visitor attraction or museum retail shop or warehouse
Ability to analyze retail inventory data
Attention to detail
Strong written and oral communication skills
Collaborative mindset and ability to work in a team or group to accomplish a task
Training and development of people
Be able to repetitively lift 50 lbs
Proficiency in Microsoft Office Suite and Google Workplace tools
Desired Qualifications
Experience in supervising a team
Ability to work in a fast-paced environment with shifting priorities
Proactive customer service mindset
Ability to work nights and weekends as needed
Collaboration and Teamwork
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.
Supervision
This role will oversee several Retail Associates
Salary Information
The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.
The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
The salary range for this position is $32.72 - $34.45.In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.
Job Designation
On-Site - Staff members who spend 100% of work time on-site at Base Camp, supporting overall campus and museum operations. On-Site staff shifts (spread over seven days a week and 24 hours a day, including holidays) are scheduled by their supervisors and determined by team needs and may be adjusted based on cyclical work cycles and ebbs and flows of work throughout the year.Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.
We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.