Job Title: Retail Manager
Role Type: 1 - Year Fixed Term Contract
Location: Jameson Distillery, Bow St. Smithfield, Dublin 7
Reporting line: Retail Manager
This position is on site
About Jameson Distillery Bow St.
Our Visitor Experience at the Jameson Distillery Bow St., the most celebrated address in Irish whiskey since 1780, is a centrepiece of Smithfield. Here, the story of Jameson comes to life through our award-winning Distillery Tour, premium whiskey tastings, cocktail-making classes, and immersive brand experiences. Each year we welcome thousands of visitors from across the globe, connecting them to our world-class production process, heritage, and iconic portfolio.
The Job
We are now looking for a Retail Manager to lead and manage all aspects of our retail operations. This is a key role within our Brand Home team, where you will shape the future of our retail experience, ensure operational excellence, and create meaningful connections between guests and the Jameson family of brands.
From overseeing daily shop operations to developing a high-performing team, this is your opportunity to leave a lasting mark and deliver world-class brand experiences at one of Ireland’s most iconic destinations.
What’s Involved?
Retail Operations
- Lead and manage daily operations of the Jameson Distillery Bow St. shop, ensuring all activities run smoothly and efficiently.
- Oversee stock control, including ordering, receiving, replenishment management.
- Maintain accurate cashiering, reconciliation, and financial reporting processes.
- Implement and uphold all Standard Operating Procedures (SOPs), ensuring compliance is consistently met.
- Manage staffing levels and create effective rosters to support footfall patterns and business needs.
- Ensure full compliance with safety and security procedures.
Customer Experience
- Deliver a world-class retail experience that reflects the Jameson brand and drives guest advocacy.
- Lead the team in engaging guests, offering product recommendations, sharing brand stories, and enhancing purchase intent.
- Ensure customer queries and issues are resolved quickly, professionally, and with a guest-first mindset.
- Collaborate with Visitor Experience teams to deliver seamless end-to-end visitor journeys.
Employee Engagement & Development
- Lead, coach, and support the shop team to deliver exceptional service and operational performance.
- Conduct regular team briefings, 1:1s, and performance reviews.
- Foster a positive, collaborative, and inclusive culture where continuous learning is encouraged.
- Recruit, onboard, and train team members, ensuring strong product knowledge and retail capability.
Systems & Reporting
- Use Microsoft Office, SAP, and POS systems to streamline daily operations.
- Ensure all team members are trained and competent in required software and systems.
Commercial Growth
- Monitor shop performance and contribute to achieving sales, profit, and labour targets.
- Partner with Marketing and Brand Home management to deliver retail promotions, seasonal campaigns, and new product launches.
- Provide insights and feedback on retail trends, guest behaviours, and promotional performance.
What We’re Looking For
Essential Criteria
- Minimum 2 years’ experience as a Retail Manager, including leadership, coaching, and team development in a similar sized retail environment.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel).
- Experience managing budgets, cost control, sales reporting, KPI tracking, and operational problem-solving.
Preferred Skills
- Degree in Retail Management, Hospitality, Business, or similar.
- Experience with ERP/SAP systems.
- Visual merchandising and store presentation skills.
- Inventory management, POS usage, and operational retail software experience.
What We Offer
We understand our people are our special ingredient. We treat our employees with respect and offer a workplace that is engaging, supportive, and collaborative. We want you to feel valued for your contribution to our shared success.
Employee benefits include:
- Daily lunch allowance – You won’t go hungry!
- Profit share – Annual scheme rewarding your contribution to our success.
- Product allowance – Annual allocation to enjoy our portfolio responsibly.
- Training & development – Full product and visitor experience training, with continuous learning throughout the year.
- Health & Wellbeing Programme – THRIVE supporting life, body, and mind.
- Charity Days – Up to 2 paid volunteer days annually.
At Irish Distillers, we know that great spirits are crafted by blending unique ingredients, and we believe the same is true for people. We actively welcome individuals from all walks of life, and warmly welcome those with diverse religious backgrounds, ethnicities , members of the Irish Travelling community, genders, abilities, and identities. It’s the mix of our experiences, voices, and cultures that gives us our true character.”
IND1
Job Posting End Date:
2025-12-12