Retail Development Manager - London

Partnering with all Fragrance & Beauty departments, this role will embody Chanel’s omnichannel strategy, with a key responsibility to protect and drive Brand Equity. 

• The successful candidate will be responsible for driving retail sales across the London area, with a key focus on Flagship stores such as Harrods, Selfridges and Stand-Alone Boutiques. 

• Empower and educate the instore teams through coaching and support development of career paths. 

• Responsible for recruitment of in-store teams. 

• Regular reviews with team on KPIs, Sales vs LY, booked services, as well as the achievement of their overall targets in all three categories to enhance performance.  

• Build strong professional relationships with Store Managers, Sales Managers, buyers, and key decision makers, to ensure optimum working partnerships in the development of the Chanel business. 

• Create sales strategies and analyse data, whilst working towards sales targets by area and by door. 

• Work closely across all head office departments & Sales Manager. 

• Customer experience custodian. 

• Brand Ambassador. 

 What you will bring to the role:  

• Strong organisational skills and work within deadlines 
• Ability to meet the commercial and service driven targets 
• Business developer 
• Operational excellence 
• Proven experience in driving a regional sales team to achieve target 
• Proven experience and successful track record in the F&B marketplace  
• Great influencing skills  
• Full, clean driving license essential 

 You are energised by:

• Working in a fast paced and demanding environment 
• People Management 
• Ability to make solid business decisions independently 
• Negotiation  
• Coaching and mentoring individuals to be there best 
• Being custodian of the brand developing excellent client experience  
• Advanced proficiency with MS Office, particularly Excel and PowerPoint, Teams  
• Ideas and solutions driven

What you will gain from this experience:

• Being part of a dynamic Retail Development Team and sales organisation. 
• Opportunity to work with the most well-known luxury Global brands with a wealth of heritage. 
• Empowerment to take ownership of your impact within the brand.  
• You will be equipped and supported to drive your development and meet your career aspirations. 
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. 

Benefits at CHANEL   

Our employee benefits have been created to support you across your professional and personal life by offering you:   

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.   
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.   
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   
• Platforms: Multiple Platforms to support across Wellbeing    
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.   

 *Benefits are eligibility dependent and subject to change at any time    

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.