Reservation Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

Reservation Agent

Four Seasons Hotel Cairo at The First Residence

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Reservation Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

About the role

Reservations Agents sell the hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.

What You Will Do 

• Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
• Achieve the optimum level of guest satisfaction and departmental profitability.
• To have an in-depth knowledge and understanding of the operation of the business, ensuring the ability to provide a thorough response to guest enquiries.
• To deal efficiently and politely with all telephone, email, internet, and ‘in person’ enquiries
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system.
• To exercise effective listening to capture relevant information and provide a premium experience for the guest

What You Bring·

• Previous Reservations and/or Front Office and High-Volume Call Centre
• Have English language proficiency.
• Preferred to have a bachelor’s degree in hospitality/ business administration.

What We Offer:

· Competitive salary, wages, and a comprehensive benefits package

· Excellent training and development opportunities

· Complimentary dry cleaning for employee uniforms/ business attire.

· Complimentary employee meals

· Complimentary stays at Four Seasons properties (based on availability), with discounted meals.

· Dental and medical/disability/life insurance

· Retirement pension plan

· Employee service awards

Schedule & Hours

Full–time job with 44 working hours a week.