Rent and Income Manager

• Permanent Full Time| 35 hours/week
• Location: Any State Based Location
• Salary: $107,176 + Super + NFP Salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Mission Australia Housing provides social and affordable housing to vulnerable Australians ensuring they have access to good quality housing that enables people to participate in their communities

We’re looking for a strategic and people-focused Rent and Income Manager to lead our national rent review and rent setting functions. In this pivotal role, you’ll oversee operational processes across our social and affordable housing portfolios, driving consistency, compliance, and quality service delivery for tenants and teams nationwide.

You’ll lead a high-performing team that ensures rent and income processes are delivered accurately, consistently, and in accordance with legislative, contractual, and organisational requirements. This national leadership position is responsible for overseeing rent reviews, rent setting, income assessments, and key administrative and reporting functions across our social and affordable housing portfolios.

Your key responsibilities will be to:

• Lead and inspire a dedicated team, fostering a supportive and high-performing culture that reflects Mission Australia’s values.
• Manage and deliver all rent and income reviews, ensuring accuracy, compliance, and a focus on great tenant experiences.
• Collaborate across Housing, Assets, and Community Development teams to deliver integrated, client-centred outcomes.
• Identify opportunities for improvement, streamlining systems and processes that enhance efficiency and service quality.
• Partner with internal and external stakeholders, including government and community organisations, to strengthen outcomes and relationships.
• Oversee data integrity, reporting, and business insights that inform strategy and continuous improvement.

Requirements for Success

• Minimum 2 to 3 years of experience in leadership, project management or project implementation within housing, rent management, or a related operational environment.
• A passion for process improvement, data-driven decision-making, and delivering meaningful community outcomes.
• Excellent communication and stakeholder engagement skills, with the ability to build trust and collaboration across teams.
• Demonstrated proactive approach and takes ownership to deliver outcomes within established timeframes.
• Proven ability to manage compliance, budgets, and operational performance in a complex service environment.
• A high level of computer literacy including proficiency in Microsoft Office Packages
• Excellent report writing skills including ability to analyse data and maintain attention to detail.

Before starting work with us, you will need to undertake a national police history check, qualifications, reference checks.  

Your benefits  

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How to apply   

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you