Remote Monitoring Engineer

Remote Monitoring Engineer

Description -

Job Summary:

The MwR Remote Monitoring Engineer focuses on diagnosing and addressing issues related to hardware and software through service request management and proactive monitoring routines. They ensure timely interventions, improving system uptime and leveraging tools like telemetry and diagnostic software.

Roles and Responsibilities:

• Monitor system health and assess device compliance issues daily.
• Diagnose and resolve hardware and software configuration problems.
• Implement proactive measures to prevent system failures.
• Perform verification checks for system compatibility and user functionality.
• Collaborate with teams to manage device incidents and escalate unresolved issues.

Key Competencies:

• Technical Expertise: Skilled in remote monitoring tools and telemetry systems.
• Problem Solving: Diagnoses and resolves system issues effectively.
• Proactive Thinking: Takes initiative to identify and address potential system failures.
• Communication: Communicates findings and solutions effectively across teams.

Knowledge and Skills:

• Proficiency in diagnostic tools and telemetry software.
• Understanding of ITIL principles and edge IT management.
• Experience with proactive monitoring services in device compliance and application management.
• Expertise in Network Infrastructure for efficient device connectivity and advanced optimization strategies for reducing waste and improving operational efficiency.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
NA
 

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"