Remote IT Support Analyst at Signet Jewelers

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

REMOTE Opportunity
OR
HYBRID Opportunity in Northeast, OH or DFW, TX

The Analyst is responsible for requirement gathering, business process design, development of use cases, testing and post production support of business applications.

Responsibilities

Collaborate with IT teams to develop solutions that meet the requirements given by the business
Develop knowledge in the change request process
Grow knowledge of best practices and market trends
Communicate project status, project scope, open items, issues / risks to the project team
Maintain accurate information in the standard project tracking tools and project documentation
Enforce standards and methodologies that pertain to quality, consistency, and accuracy of project design, development, testing and implementation
Participate in technical walkthroughs to validate design
Migrate basic, low-risk solutions into the production environment
Manage system support to identify, track and resolve system issues with users, technical resources, and vendors
Assist in training and the support of end-users on developed applications

Qualifications

Bachelor's degree
1+ year(s) of related experience
General knowledge of business process workflows
Understand concepts of software development life cycle
Listening, verbal and written communications skills with the ability to translate technical information into understandable terms to a variety of audiences
Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal and business skills; able to recognize and address areas needing improvement.
Motivated and competent to contribute appropriate time and effort to work needing attention
Attentive to detail with focus on accurate and timely results.
Organized and able to prioritize tasks, responding effectively to competing needs
Attentive and reactive to customer needs and concerns
Strong customer service orientation
Able to contribute to team effort and individual achievement

Benefits & Perks

We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance

✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays.
✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!

The salary range for this opportunity is $50,000 - $61,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.