Job Description
A bit more about this role:
We want to help members navigate the healthcare system in a better and safer way. This means getting the right care at the right place at the right time. As a triage clinical guide (nurse) you’ll be responsible for providing telephonic advice to members when they call Devoted for clinical needs. By providing clinical advice and triaging clinical concerns when members call Devoted, you can help members achieve better health outcomes.
You'll serve as an advocate for these members, helping them get the care they need, and connecting them with necessary resources.
Our ideal triage clinical guide (nurse) is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health’s members. This person has excellent clinical judgment and triage skills, is ready to innovate, and is excited about changing the way health care is delivered. Our clinical guides are all adaptable people who love working in a team, scrappy and resilient, supportive of colleagues. They are proud to be a part of the Devoted family creating a revolution in how care is delivered.
Required skills and experience:
A compact RN license and willingness to obtain additional licenses as needed (for non-compact states)
A minimum of 4 years of RN patient care experience
Prior clinical triage experience in any of the following settings: Emergency Department, urgent care, primary care or clinical patient care helpline
Telehealth experience required.
Exceptional communication and listening skills
Enjoy fast paced work, eager to task switch and happy to help out colleagues
Eager to learn and able to quickly develop strong skills navigating electronic medical records and remote telephone and virtual video systems.
Desired skills and experience:
Bilingual English and Spanish is preferred
Associates degree preferred
Experience caring for older adults
Experience with population health or value-based care programs
Your Responsibilities and Impact will include:
This is a full time, 40 hour per week night shift role.
You will work three scheduled clinical shifts per week: either 6p-6:30am or 8p-8:30am EST, including weekends.
Engaging with members by telephone to provide clinical advice
Connecting members with the care they need, whether it be triage to providers within Devoted Medical, primary care, urgent care, emergent care.
Fiercely promote our model of caring for patients like family and safeguarding our collaborative team based culture.
Deliver exceptional support to patients with urgent care complaints across multiple geographies by leveraging video telehealth visits and a multidisciplinary team to keep them safely at home.
Listening carefully to patients to provide medical education, answer questions and help direct patients to the next level of care they need.
Working as member of team, including other RNs, nurse practitioners, physicians and medical assistants to make sure members need the care they need.
Enthusiastically participating in learning sessions, team building activities, eager to grow and continue to develop personal skills and teach others.
Attributes to Success:
You love the challenge of working with a variety of patients and facing new challenges every day.
You have high standards for patient care, you are organized and have meticulous attention to detail. You love learning about and caring for patients and families.
You listen to others, you are not afraid to be wrong or change your mind. You lead with curiosity and compassion.
You’re a happy warrior - as long as you’re in a great environment with smart, caring people all working together toward a common aim, you’re comfortable working hard.
You’re wired for learning and change, you like making a difference, helping to build a better care system by testing and trying new ways of doing things.
You have a passion for solving complex problems, and supporting the delivery of healthcare that we would want for our own family members.
You enjoy a fast-paced, high-energy, growing organization.
Agility and collaboration are critical to your success - we are a new organization and have a start-up mentality. You believe we can do hard things together!
#LI-remote
Salary Range: $54,150 - $103,500/ year
#TMLI-Remote
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.