Relationship Manager, Associate

Associate, Relationship Management (Technical) 

Business Unit Overview 

BlackRock Aladdin is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. The various business departments within Aladdin are focused on providing clients with highly scalable portfolio analytics, risk management, liability-driven investing, pension solutions, regulatory advice, and balance sheet strategy. 

The Aladdin Wealth Tech team partners with wealth management clients to help them oversee their enterprise risk, build better portfolios, and enhance their value proposition to clients. This is achieved by leveraging risk analytics - powered by Aladdin® - to equip wealth management clients with model construction capabilities, risk monitoring tools, and portfolio construction & analytics 

The Aladdin Wealth Tech team is part of the wider BlackRock Aladdin business. Aladdin is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. This is an exciting opportunity to shape the Wealth Management industry while helping to build a growing business within BlackRock. 

Position Description 

The successful candidate will be an integral part of the team in Madrid and take ownership for supporting the Senior Client Relationship Managers in servicing our clients across a range of activities including relationship management, project management, implementation of Aladdin capabilities, and providing product feedback and direction. The role is dynamic in nature and will evolve over time as business and industry continue to develop – an exciting opportunity for anyone interested in working at the intersection of Technology and Wealth Management. 

Key Responsibilities 

• Develop a strong working relationship with clients to support implementation and adoption of tools, including developing and delivering training and marketing materials for client use  

• Develop strong understanding of the product and the technical details to help answer client questions and guide the scoping of client requested product enhancements 

• Develop strong relationships with all groups within Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary  

• Assist in the day-to-day project management of product changes and client on-going engagements, including updating project plans, documenting user requirements, facilitating user acceptance testing and managing action items  

• Play an integral role in managing the client relationships, including delivering on client commitments, responding to client inquiries and partnering to continue to enhance the service provided  

• Actively manage client communications regarding product changes and improvements  

• Ensure a smooth transition for clients from Implementation to Production support  

Skills and Qualifications  

The ideal candidate will possess some combination of all the following: 

• Fluent in English and Spanish 

• Education: undergraduate degree (bachelor’s degree), business or technical discipline preferred, Master’s degree a plus 

• Technical: broad technical and/or financial services training  

• Strong project management and coordination skills  

• Strong problem solving/analytical thinking  

• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients  

• Strong computer skills and an aptitude for learning new systems.  

• Basic knowledge of SQL and JavaScript 

• Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities  

• CFA/FRM designation or progressing towards CFA/FRM designation is a plus 

• Agility and precision in managing client-facing challenges 

• Strong Cross-Functional Collaboration Across Departments and Geographies