Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Cross Border Commercial Key Account Management team supports shipper onboarding, retention, sales strategies, and data visibility. This role, based in Subang Jaya and reporting to the Regional Assistant Manager, sits within the Retention team and focuses on managing key accounts, handling escalations, guiding shippers through new service onboarding, driving revenue growth through account planning, and monitoring performance.The ideal candidate is proactive, client-focused, adaptable, and a strong team player, committed to solving challenges and retaining shippers in a highly competitive market.