Regional Operations Manager - Final Mile

This position is responsible for supporting the overall financial and quality performance of multiple operational locations within an assigned Region, including Client performance requirements. This position manages and supports a regional group of operations leaders and their teams, including recruiting and development of staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the operational managers and support their overall performance to include: Supporting development of their teams; Identify high performing team members addressing next steps as needed; Coach, motivate and reward appropriately; Perform annual evaluations; Address under performance through corrective actions.
• Establish and enforce roles and responsibilities in each assigned location to drive efficiency and customer satisfaction scores.
• Establish and enforce policies, procedures and protocols to drive operational effectiveness and ensure adherence across operations and the company.
• Provide oversight and guidance regarding the selection of independent contractors/drive teams to assist in meeting capacity needs.
• Assist in the development of the business plan needs for each location for annualized equipment, vehicle, and staffing needs for budgetary establishment purposes.
• Exhibits active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals.
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated.
• Engages with clients in weekly, monthly, and quarterly business reviews for your assigned markets.
• Conduct meetings with reporting leaders to improve team and contractor quality metrics.
• Assist and support Leaders in achieving Safety and Quality requirements, engaging and connecting with across teams as needed.
• Establish effective communication and relationships with customers and clients to ensure performance measurements and goals are understood and achieved.
• Review claims activity within Region and perform root cause analysis to determine corrective actions and minimize future risk.
• Works with leadership to design and implement strategies to improve overall performance per client scorecard and address customer escalations.
• Leads cross functional partnership across multiple levels/departments within the organization to define and implement best practices and achieve overall success within the operations.
• Ensures appropriate support is provided in varying areas of operations that may be needed.

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

High School Diploma, GED, or equivalent required. Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred. Minimum of seven (7) years’ experience in the transportation, logistics, or related industry required. Must have prior experience managing teams across multiple geographic locations. Previous experience managing a budget required.

Travel

Must be able to travel up to 50% of the time within the United States.

Knowledge, Skills, and abilities:

Thorough knowledge of Microsoft Excel, Outlook, and Word. Operates with a customer service mentality. Ability to manage time effectively and consistently meet deadlines. Ability to adapt and manage effectively in a fast paced, changing environment. Demonstrates financial understanding and the implications of financial decisions. Ability to deal with all types of contracts using effective diplomacy and interpersonal skills. Strong planning and organizational skills. Ability to work in a team environment and demonstrate flexibility and patience. Ability to express ideas clearly (verbal and written) to individuals and in group situations. Excellent communication, decision making, and problem-solving skills. Superior communications, presentation and analytical skills. Ability to work under minimal supervision and with a strong sense of self-motivation.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level

Requires sitting, walking, and standing. Occasionally requires bending and stooping. Occasionally requires standing and walking for long periods of time. Must be able to occasionally lift and/or move up to 25 pounds. Occasional ability to climb ladders, stairs, and ramps in various weather conditions and temperatures. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.

Working Conditions

Work is primarily performed in a climate-controlled environment. Occasionally requires work performed in a non-climate-controlled warehouse or outside environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.