Regional Manager, Insurance Services (Hybrid)
Hub Financial - Vancouver, BC
Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.
About The Role
The Regional Manager, Insurance Service is responsible for the delivery of exceptional service to Advisors. This role focuses on optimizing case management, advisor support, and operational efficiency while leading a high-performing service team. The Regional Manager will leverage technology-driven solutions to enhance productivity and collaborate closely with leadership to maintain HUB’s competitive edge as the better Managing General Agency (MGA).
What You’ll Do
Service Excellence & Case Management
Oversee case management for all insurance applications, ensuring accuracy, timeliness, advisor-centricity, and proactivity.
Oversee reception functions, ensuring front-line interactions reflect professionalism and customer-centric service.
Proactively engage with key advisors, in coordination with RVPs and the National Manager Inforce, to make sure HUB is meeting and anticipating their service and operational needs.
Own and ensure resolution for all service and operational escalations.
Technology & Process Optimization
Leverage technology (e.g., Robotic Process Automation - RPA) to enhance service efficiency and advisor support.
Partner with all areas within Insurance Operations & Service to deliver seamless, end-to-end service excellence.
Leadership & Engagement
Lead, coach, and manage the Service team, fostering a high-performance culture through HR best practices.
Contribute to the development and execution of the Insurance Operations & Service vision, reinforcing HUB’s position as a leading MGA.
Participate in ad hoc special projects as required.
Represent Insurance Service & Operations within the regions you support, ensuring all needs are met and handled
What You’ll Need for Success
Proven experience in insurance service operations, case management, and advisor support.
Demonstrated leadership skills, with experience in team management, coaching, and performance development.
Ability to leverage technology solutions to drive service excellence and efficiency.
Strong communication and relationship-building skills, with the ability to engage both internal and external stakeholders.
What’s in it for you?
Your well-being is our priority, and we back this up with a wealth of benefits:
Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
Compensation
The expected salary range for this position is $80,000 to $85,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Why Choose HUB?
When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International
About HUB International
Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.
If you’re interested in learning how you can grow your career at HUB, visit our Careers Page to explore our opportunities.
HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.
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Department Business OperationsRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.