It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Key Priority Areas:
• On-time progression of new providers through UPTP (Universal Provider Training Program) program
• Provider retention
• Timely scheduling of interviews and candidate hiring decisions
• Individual provider performance
• Building a culture of quality and safety
Provider Training and Ongoing Education for Providers:
• Work with central support teams to ensure new providers are onboarded, credentialed, and have completed required HR and educational training prior to start date.
• Provide in-person orientation for new providers, including culture, quality, and office workflow.
• Work with central education team to help providers complete Provider Training Program, which includes provider assessments, Bootcamps, skills workshops, lectures, and RESCUE (Resuscitation and Stabilization of Children in the Urgent Care Environment) training.
Provider Scheduling and Shift Management:
• Review provider schedule developed by ROD and/or central scheduling team and adjust as needed based on weekly staffing report and training needs.
• Respond to provider callouts and secure backup coverage for shifts with callouts.
Quality, Safety, and Patient Experience Response:
• Respond to patient complaints that are medically related and escalated from the provider who rendered care or calls that are urgent in nature.
• Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams.
• Accountable for region’s quality metrics, provider efficiency, and provider team retention metrics.
Provider Recruitment and Hiring:
• Review candidates presented by central support teams, conduct on-site interviews, arrange shadowing shifts for candidates, and make timely hiring recommendations to ROD.
Provider Mentorship, Support, and Personnel Management:
• Travel to all sites on weekly or bi-weekly basis.
• Respond to medical escalation calls/messages, and/or develop internal Teams messaging system for peer-to peer medical support among providers.
• Conduct regular chart reviews for providers
o Trainees: 10 charts per review: review for medical decision making, adherence to guidelines, accuracy, efficiency, problem-focused, coding
o All other providers: 10 charts two times per year
• Conduct pNPS review monthly and, in collaboration with SVP of Clinical Standards, Training and Quality, work with bottom 3 providers on action plan and progress.
• Recommend to SVP of Clinical Standards, Training and Quality and ROD any providers in need of Performance Improvement Plans.
Additional duties as assigned, including providing back-up coverage for Regional Clinical Managers or Regional Medical Officers on PTO.
Clinical Requirement: 26 - 30 hours clinical per week based on regional need.
· Pediatric clinical experience required; experience in Pediatric Emergency Room, Pediatric Intensive Care, or Pediatric Urgent Care preferred.
· Skilled in minor procedures, including suturing.
· Master of Science in Nursing or Doctoral degree in Nursing or Graduate of an accredited Physician Assistant program required.
· Licensed as a Registered Nurse and Nurse Practitioner (or Physician Assistant) in the state you are applying for; Board Certified by ANCC.
· Demonstrated leadership as a Nurse Practitioner or Physician Assistant, including mentoring and guiding clinical teams to deliver high-quality care in a collaborative environment.
· Strong interpersonal, written, and verbal communication skills, with the ability to manage change and foster a positive, efficient team dynamic.
· Skilled in balancing priorities, assisting in decision-making, and driving team success.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.