JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
岗位介绍:
总机接听：记录用户基本信息、主诉求，针对用户需求进行跨团队沟通，或将来电转接至相应部门。来电类型包括不限于国内国际招生咨询、缴费与退费咨询、入校参观、交流合作、活动邀请、企事业单位调研、产品推销、面试与应聘、找校内某个部门或工作人员等外部来电。
前台电话接听：来电类型包括不限于会议室预定、车辆预定、文具问题、快递问题咨询。
会议室预定：根据用户来电或发送至Space Reservation的会议室需求，安排相应的房间，并回复对方房间号。如遇冲突需要与用户沟通协调直至安排到合适的房间。
Transportation：根据用户来电或发送至Transportation邮箱的订车需求，与苏汽、神州、DKU司机进行沟通协调询价，安排合适的车辆，并告知用户。针对用户不明确的需求与用户进行充分的沟通。根据实际情况协调付款事项。每月订车账单核对并与用户确认、用户project info的收集与确认。
Mail Services：对公寄件的流程指导、服务、打包物料管理、当日揽件数量核对，问题件处理，批量寄件协调、往来文件转交通知。
文具管理（含瓶装水）：用户文具领用Check out，Supply Room管理：主要涉及每月文具盘点、每月文具请购清单提供、每日文具上架。
lost &found管理：失物登记、丢失物品的整理与归纳，贵重物品与非贵重物品分类，lost & found储藏间定期清理，失主问题咨询接待。
校办席卡制作：根据参会名单，排版、打印、裁剪，折叠制作。
账单核对：于每月初核对相关账单，如车辆费用账单等。
统计前台月度数据。
适当的团队工作支持如：helpdesk不在的时候backup helpdesk电话接听。
其他任务：上级领导交办的其他各项任务。
岗位要求：
大专以上学历，具备相关工作经验者优先
能熟练运用WORD, EXCEL, POWERPOINT等办公软件
具有良好的沟通、协调能力；形象气质好，乐观开朗，服务意识强，工作有热情
具有英文听说读写能力
Location:
On-site –Kunshan, JSIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.