Receptionist

• Courteously greet and assist all visitors upon their arrival at the bank.

• Provide accurate information and guidance to visitors regarding their inquiries or appointments.

• Accompany and guide visitors to their desired destinations within the building as required.

Telephone Management

• Answer incoming calls promptly and professionally, redirecting them to the appropriate recipients or departments.

• Take accurate messages and ensure they are promptly delivered to absent recipients.

• Provide correct and relevant information to callers to assist with their queries.
   

Document Handling

• Receive, record, and organize all incoming and outgoing letters and documents.

• Hand over letters and couriers to messengers for internal distribution.

• Maintain cleanliness and organization of the reception area
  
   

Information Management

• Update and maintain the internal telephone directory to reflect changes in staff members.

• Provide relief support to the Telephone Operator during leave or absenteeism as required.
   

Visitor Management

• Manage the visitor's book, accurately recording visitor details and purpose of visit.

• Oversee the distribution and collection of visitor badges for security purposes.
   

Administrative Support

• Perform any other related duties as directed by the Line Manager.

• Assist with administrative tasks to support the smooth functioning of the reception area and bank operations.

Role/Person Specification

Preferred Education:

• Basic educational qualification is required.

• Possession of a valid driver's license and certifications related to safe driving practices are preferred.

• Courses or certifications in customer service can be advantageous.

• Knowledge of office procedures and practices can be beneficial.
   

Preferred Experience:

• Prior experience in a similar role, preferably in a corporate or customer-facing environment.

• Experience in providing excellent customer service and handling inquiries effectively.

• Familiarity with administrative tasks such as document handling, phone etiquette, and appointment scheduling.
   

Knowledge & Skills:

• Excellent Communication Skills: Clear and effective communication, both verbal and written.

• Customer Service Orientation: Ability to provide courteous and efficient service to visitors and callers.

• Organizational Skills: Capacity to manage multiple tasks and prioritize responsibilities effectively.

• Attention to Detail: Ability to maintain accuracy in tasks such as recording messages and handling documents.

• Computer Proficiency: Basic knowledge of computer applications such as MS Office and email.

Technical Competencies:

• Telephone Operation: Proficiency in operating a multi-line telephone system and handling calls efficiently.

• Document Handling: Ability to receive, record, and organize incoming and outgoing letters and documents.

• Office Equipment Operation: Familiarity with office equipment such as photocopiers, printers, and fax machines.

• Database Management: Basic understanding of database systems for maintaining records and directories.

Behavioural Competencies:

• Professionalism: Maintains a professional demeanor and represents the bank positively to visitors and callers.

• Adaptability: Flexibility in handling changing priorities and unexpected situations.

• Teamwork: Ability to collaborate effectively with colleagues and other departments.

• Problem-Solving Orientation: Capacity to identify and address issues promptly and effectively.

• Empathy: Demonstrates understanding and empathy towards the needs of visitors and callers.

• Confidentiality: Handles sensitive information with discretion and maintains confidentiality as required.