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Broadcom Data Center Solutions Group (DCSG) Customer Engineering Support team is looking for a talented, passionate, high performing R&D Customer Applications Engineer (CAE) to provide factory ownership of AI projects at key Cloud Customer accounts. As the customer liaison and Technical Account Manager, the CAE will proactively drive customer design-in, product integration, issue resolution, and technical training. The DCSG Customer Engineering Support team is a global organization that helps customers design-in, integrate, and maintain PCIe Switch products in cutting edge AI / XPU solutions.
Responsibilities include:
Proactively drive technical engagement at key Customers for DCSG products:
Facilitate and drive pre-design win customer engagement to understand customer design requirements and align those requirements with DCSG product roadmap. Maintain a pulse on design status and alert DCSG management regarding win/loss position.
Facilitate and drive post-design win customer engagement to ensure design NPI milestones are met to achieve customer market launch timeline.
Collaborate with Cloud customers, along with their OEM/ODMs, to ensure the seamless integration of Broadcom's PCIe Switch products into AI servers and custom designs. This involves providing architectural guidance, coordinating schematic reviews, and educating customers on product features and capabilities.
Track, communicate status, and drive resolution of Customer reported product defects. Ensure logged customer reported defects move forward to final disposition in an efficient and timely manner.
Serve as the primary liaison between internal teams (Systems Engineering, Quality, Development, Performance, Product Test, and Manufacturing) and external stakeholders, facilitating efficient issue investigation, debugging, and resolution.
Coordinate & facilitate customer technical training sessions.
Identify internal/external stakeholders & resources needed to effectively drive customer issues to closure.
Escalate sensitive, critical, or escalated defects to management, providing notification and a go-forward strategy.
Organize and lead internal/external meetings with account teams (FAE, Marketing, Sales) and customers, distributing meeting notes and action items.
Conduct daily meetings as necessary for escalated customer issues.
Provide technical communication to Marketing, Product Management and other teams on customer designs and feature requests.
Negotiate and manage customer expectations and deliverables. Additionally, manage customer incident metrics and proactively identify and implement improvements.
Occasional travel, some of which may be international.
Requirements/Qualifications:
Bachelor of Science in Electrical Engineering or Computer Engineering and 12+ years of relevant experience (or Masters degree in related field and 10+ years of relevant experience) with at least 5 years of experience in one of the following roles: technical project management, customer applications engineering, or a SW/HW developer leading complex technical customer features, issues, and solutions.
Deep technical understanding of AI servers and architecture.
Experience handling critical enterprise accounts in the Semiconductor industry and/or computer Hardware/Software industry.
Exceptional communication skills, both written and verbal, coupled with strong presentation, diplomacy, and customer relationship management abilities.
Experience in customer account coordination, customer escalation management, as well as ability to drive critical communications regarding customer technical issues and designs across geographies (e.g. China, Taiwan, etc.,).
Proven ability to lead, collaborate, and problem solve as well as effectively direct activities and projects.
Proven ability to manage parallel activities and customer-facing responsibilities.
Must be customer sensitive, able to support activities across time zones.
Ability and willingness to bring a hands-on approach to assist with issue debug and data analysis, including ability to understand software code concepts.
Self-motivated and a strong self-driven ability to learn quickly.
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $127,100 - $203,400.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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