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Quality Resources Operation Specialist - Care Continuity - UH Truman Medical Center (5 days per week; 8:00a-4:30p; Mon-Fri)101 Truman Medical CenterCoordinates all activities related to the clinical operations of the Quality Resources office. Provides advanced office support with limited supervision. Supports the nursing teams by assisting with various tasks including home health and durable medical equipment processes as requested by physicians. Supports patient throughput efforts by conducting reviews of physician reports for potential movement of patients to the appropriate level of care. Plans, organizes, and supports meetings; creates and edits presentations and reports; and maintains databases, websites, and other informational resources. Recognizes out of the ordinary situations, and takes the lead to improve processes utilizing the organization’s defined improvement methodology. Exhibits extensive knowledge of policies and procedures and operates with a high level of technical skills. Case Manager extender, assist with discharge patients needs and responds to requests for services set-up and assistance as needed.
Minimum Requirements
Associates degree in a health care field or LPN licensure
Two years previous office management experience
Excellent communication (verbal and written) skills
Professional demeanor and excellent customer relations skills in a stressful environment. Handle issues with tact and confidentiality
Excellent organizational skills, attention to detail, ability to prioritize and multi-task
Computer proficiency in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook)
Preferred Qualifications
Bachelor’s degree
Three to five years’ previous office management and supervisory experience
Health care experience to include knowledge of clinical services and medical terminology
Computer proficiency in Microsoft programs
Experience with post-discharge planning (DME, home health, appointment scheduling, etc.)