Quality Manager, East Region

Zoetis Reference Laboratories Quality Manager, East Region

Hybrid – Onsite in Louisville and potential for remote days

Summary:

The ZRL Quality Manager will carry out the important role of overseeing the Quality Management System for the East Region, including spoke labs and the Louisville location (ZRL’s largest hub laboratory). Responsibilities will include training staff on the QMS and topics related to quality, non-conforming event (NCE) management, internal auditing, document control, policy/SOP writing, quality metric compilation/reporting, liaising with key leaders in other parts of the organization (e.g., medical, customer service, operations) and other quality related duties as assigned. The non-conforming event management duties will include triaging and tracking reported non-conforming events and working with all levels of ZRL staff to ensure timely, appropriate and effective investigation and implementation of corrective/preventive actions (CAPAs). The Quality Manager will carry out investigations and formulate/implement CAPAs for non-technical issues as assigned and work with technical staff to ensure appropriate issue resolution.

Job Duties:

• Triaging, tracking and resolving reported non-conforming events
• Training staff on Quality Management System and topics related to quality
• Compilation and reporting of quality metrics
• Internal auditing, on location in Louisville and traveling to other ZRL labs
• Writing policies/SOPs and Document Control Duties
• Other duties as assigned

Education/Experience:

• Bachelor’s degree in a natural science (biology, vet science, chemistry, biochemistry, etc) is required.
• At least three (3) years’ experience in Quality Assurance related role required.
• At least one (1) year on the bench in a veterinary or clinical laboratory required.
• Experience in Non-conforming Event Management (investigations, root cause analysis and CAPAs), SOP/policy writing, quality metric development/reporting and internal auditing preferred.
• Training in systems thinking and/or Just Culture preferred.
• Certification as MLS/MT/MLS/CLS, ISO auditor and/or ASQ preferred.

Technical Skills Required:

• Proficient in Microsoft Office and internet required.
• Relationship building and cross functional collaboration
• Effective oral and written communication
• Indirect leadership and ability to influence change

Preferred skills:

• Experience configuring and using compliance software (MediaLab is utilized)
• Excel, Power BI and/or other similar software to perform statistical analyses and produce metric reports and dashboards
• Internal auditing and delivering summary reports

Physical Position Requirements:

• Ability to sit/stand/walk for long periods of time
• Occasional domestic travel required

Full time

Regular

Colleague

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