Quality Investigation Manager (Onsite)

Date Posted:

2025-11-13

Country:

United States of America

Location:

PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

What You Will Do:

The Quality Clinic is a dynamic, fast-paced, high-visibility environment requiring a Quality Investigation Manager  who can collaborate effectively, lead by influence, and drive continuous improvement.

• Coordinate the Escape Management Process, facilitating cross-functional Problem Resolution Teams (PRTs); coordinate the Escape Management Process, including customer returns, population bounding, root cause investigations, and corrective action follow-up.

• Manage customer returns, and improving RCCA (Root Cause and Corrective Action) proficiency across the organization.

• Publish and support clinic metrics, maintaining CORE (Customer Oriented Results and Excellence) discipline and certifications; maintain Quality Clinic and individual certifications

• Foster relationships with internal and external stakeholders.

• Publish Clinic, Escape Metrics, and Control Tower updates.

• Manage aged restricted inventory.

• Foster cooperative relationships with stakeholders (Quality Engineers, Procurement, Program Quality, Product Recall, DCMA, and others).

Qualifications You Must Have:

• Bachelor’s degree and minimum of 5 years of experience in an engineering, manufacturing operations, quality or closely related industrial environment or a Master's degree and 3 or more years of experience in an engineering, manufacturing operations, quality or closely related industrial environment

• Familiarity with the 8D investigation process.

• Knowledge and understanding of continuous improvement tools such as Six Sigma and LEAN

• Proficiency in Microsoft PowerPoint, Excel, and SAP.

• US Citizenship required due to government contracts.

Qualifications We Prefer:

• Certification in Red-X, Six Sigma, or a similar data-driven problem-solving approach.

• Knowledge of CORE tools and non-conforming material management processes.

• Project management, presentation, and strategic communication skills.

• Demonstrated ability to lead, influence, and collaborate across all levels of the organization.

Learn More & Apply Now:

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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