Quality & Compliance Service Controller

Accepting applications until: 

19 December 2025

Job Description

Quality and Compliance S.E.R.V.I.C.E Controller

Your Role: Quality and Compliance S.E.R.V.I.C.E Controller

As part of a team of Quality and Compliance S.E.R.V.I.C.E. Controllers you will be

responsible for ensuring that all activities across the TfL estate comply with regulatory, safety, and quality standards. Reporting to Quality and Compliance S.E.R.V.I.C.E. Manager, this role involves conducting audits, inspections, and compliance checks while also delivering classroom and site-based training to Global staff and contractors. You will also take ownership of specific stations,

building relationships with Station Managers to ensure effective quality, compliance and safety measures.

As a Quality & Compliance S.E.R.V.I.C.E Controller at Global, you will:

Key Responsibilities

Quality, Compliance & Safety Management (40%)

• Conduct regular quality, compliance, and safety inspections across the TfL estate to ensure alignment with Global and TfL standards (QUENSH).
• Carry out operational audits of Global and Contractor fixers, identifying risks, skills gaps, and improvement opportunities.
• Take ownership of assigned stations, ensuring compliance with safety and operational procedures.
• Monitor and enforce corrective actions following audits or incident investigations.
• Maintain accurate compliance documentation and ensure adherence to regulatory frameworks and contractual obligations.

Training, Competency & Development (25%)

• Deliver classroom and site-based training sessions to Global and Contractor teams, ensuring consistent understanding of compliance, quality, and safety standards.
• Support new staff onboarding with practical, on-the-job coaching and mentoring.
• Collaborate with the Compliance, Training & Safety Team to update and develop training materials, guides, and competency programs.
• Promote a culture of continuous learning and improvement across all teams.

Equipment and Asset Control (15%)

• Oversee equipment and asset compliance at stations and depots, ensuring all tools and operational resources meet safety and quality standards.
• Track and report maintenance issues, ensuring timely resolution and documentation.
• Support operational readiness by maintaining accurate records of inspections and equipment certifications.

Operational Support & Field Delivery (10%)

• Support the Fixing Teams with installation, maintenance, and repair work as required, ensuring all activities meet safety and quality standards.
• Undertake the role of a Multi-Media Technician Advanced / PWT when operationally necessary.

Stakeholder & Relationship Management (10%)

• Build strong working relationships with Station Managers, Contractors, and internal Global teams.
• Act as a point of contact for compliance matters, sharing insights and updates with key stakeholders.
• Champion Global’s S.E.R.V.I.C.E. culture through collaboration, communication, and accountability.

What You’ll Love About This Role

1. Think Big: You’ll help drive quality and compliance excellence across one of London’s most complex operational environments.

2. Own It: Take full ownership of your stations and play a visible role in shaping service quality and safety culture.

3. Keep It Simple: Use data and clear communication to make compliance practical and actionable.

4. Better Together: Work closely with TfL, contractors, and internal teams to deliver world-class service safely and efficiently.

What Success Looks Like

In your first few months, you’ll have:

• Completed compliance and safety audits across your assigned stations.
• Delivered impactful training sessions for Global and Contractor teams.
• Established strong working relationships with Station Managers and field teams.
• Contributed to measurable improvements in quality, safety, and compliance
• performance.

What You’ll Need

• Proven experience in quality, safety, or compliance roles within operational
• environments (TfL or similar preferred).
• Strong understanding of QUENSH standards and regulatory frameworks.
• Experience conducting audits, inspections, and safety reviews.
• Confident trainer and communicator, comfortable leading sessions in classroom and field settings.
• Excellent relationship-building skills with the ability to influence and support at all levels.
• Analytical mindset with the ability to interpret and act on data insights.
• Full UK Driving Licence.