Quality Assurance Engineer-Claims

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title: Manager – Quality Assurance – Duck Creek Claims

WHAT YOU’LL DO:

As a Quality Assurance Manager, you will lead and manage a team of 5–20 QA professionals (manual and automation), ensuring the delivery of high-quality software solutions through robust testing practices and effective team leadership.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Lead, mentor, and develop a high-performing QA team, fostering a culture of ownership, accountability, and continuous improvement.
• Manage team dynamics, promote collaboration, and ensure effective communication across team members and stakeholders.
• Conduct performance reviews, provide constructive feedback, and create individual development plans to support career growth.
• Facilitate onboarding and training of new QA team members, ensuring alignment with organizational standards and practices.
• Define and implement QA strategy, aligning with business goals and project timelines.
• Oversee the development and execution of manual and automated test scripts, ensuring comprehensive test coverage.
• Collaborate with cross-functional teams (Product, Development, Business Analysis) to understand requirements and translate them into effective test plans and scenarios.
• Participate in functional walkthroughs and requirement analysis to shape test approaches and deliverables (e.g., test architecture, scenarios, conditions, cases, data, and expected results).
• Lead the creation and maintenance of test plans in test management tools, ensuring traceability and alignment with project objectives
• Drive continuous improvement initiatives in QA processes, tools, and methodologies
• Facilitate the development of custom tools, utilities, or frameworks to support functional and non-functional testing
• Monitor system behavior during performance and load testing, and ensure issues are identified and addressed proactively
• Ensure defects are accurately documented, tracked, and resolved using defect tracking tools.
• Prepare and present test summary reports, metrics, and QA status updates in project and leadership meetings

WHAT YOU’VE DONE: 

• Lead both manual and automated test team(s) across all test phases.
• Participated in detailed requirement sessions to understand requirements and develop executable test conditions and test cases from them.
• Collaborated with project managers and business stakeholders to align QA activities with project milestones
• Lead quality management reviews as outlined in the Quality Management practice, in particular reviews of the test designs, test strategy and other quality engineering work products.
• Managed Test cases and Test scenarios through project/test management tools and/or defect tracking software
• Prepared and presented test summary reports, metrics, and QA status updates in project and leadership meetings
• quality assurance best practices and standards across the organization
• Experience/knowledge of Claims application testing including but not limited to the following modules:
  • FNOL
  • Automated Processing (Auto Line Creation, Auto Reserves, Automated Assignment)
  • Desktop
  • Financials
  • Forms and Correspondences
  • Party
  • Tasks (Tasks Templates) – Defining a workflow and File Notes
  • Integrations etc.
• Experience in creating manual policies in claims to create test data in absence of policy-claims integration.
• Experience/knowledge of software development life cycle for P&C insurance software a plus.

YOUR QUALIFICATION:

Education and Work Experience:

• Bachelor’s degree required, or higher education level, or foreign equivalent, preferably in area with analytic emphasis.
• Minimum 10 years of professional experience, preferably in a similar role
• Experience interfacing with customers, including customer presentations.

Specialized Knowledge, Skills, and/or Abilities:

• Excellent communication skills, verbal and written.
• Knowledge of software development and QA methodologies
• Experience in gathering requirements, identifying gaps, estimating, implementation, test planning and execution, and User Acceptance Testing definition and execution
• Experience in leading QA teams
• Proficient in implementing quality assurance best practices and standards across the organization.
• Experience translating requirements and use cases into test conditions and expected results for assembly, product, and user acceptance testing.
• Experience/knowledge of P&C Insurance software applications.
• Claims V12 knowledge
• Experience/knowledge of software development life cycle for P&C insurance software.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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