Quality Assurance Analyst - AI/LLM Operations

About Mobot
Mobot is building a robotic AI Agent to power the future of Quality Assurance. Leveraging frontier AI Models, proprietary frameworks, and a human-in-the-loop process, Mobot's robotics platform executes QA tests on mobile applications and delivers high quality results for customers. Mobot's current bread and butter is Mobile App QA Testing.

What we’re looking for
At Mobot, we hire thinkers, innovators, and doers—individuals who dive in, get their hands dirty, and aren’t afraid to challenge the status quo. We’re looking for candidates who are passionate about solving problems, driving change, and making things better than how they found them. If you're transitioning into tech after graduation or making a full career change, this is your opportunity to gain valuable hands-on experience in a fast-paced, collaborative environment.
No matter your background—whether you've built your own app, worked in quality assurance, customer service, or are simply trying to get your start in the tech world—Mobot offers you the chance to learn, grow, and carve out your place. We’re looking for problem solvers who want to make an impact.
This role is in-person in NYC, and the working hours for this role are 12pm-8pm ET. Candidates must be authorized to work in the United States. 

The role
As a QA Analyst at Mobot, you’ll be on the front lines, executing tests, analyzing data, and identifying areas for improvement. The core responsibility of this position is to step into tests as a human-in-the-loop, and to maintain test plan prompts for our customers. But your role goes beyond that—you’ll have the chance to redesign processes, work cross-functionally with Customer Success and Engineering, and become an authority in your domain. This is a space where your contributions will be seen and valued, and where you can push for change and innovation every day.
Day-to-day work involves hands on experience with the latest, cutting edge AI models from many leading providers. We work intimately with AI models and new tech in general. This position also requires cunning prompt-engineering skills, as test plan prompt updates will require the author to understand how their instructions may cause our Agent's behavior to change.
If you’re looking to break into tech, learn on the job, and gain tactile, real-world experience, this is the role for you. This is a faced paced job with a lot to juggle, but the successes and the community we build is worth every step.

Responsibilities
As part of our small but dynamic team, you’ll wear many hats and have a wide variety of responsibilities:

• Perform and oversee manual tests for mobile applications, focusing on discovering bugs and uncovering improvement opportunities.
• Collaborate with cross-functional teams to solve customer issues, offering your insights and becoming a trusted resource in the company.
• Document findings via detailed reports and video, ensuring clarity and precision.
• Assist the Customer Success team by providing comprehensive bug reports and investigations.
• Plan and execute automated mobile app testing using our mechanical robots.
• Participate in meetings where you will contribute to the ongoing process improvements, and document internal workflows.

About you

• Innovative thinker – You’re not satisfied with doing things “as they’ve always been done.” You’re constantly pushing for smarter, better, more efficient ways of working.
• Hands-on problem solver – You’re not afraid to dive into the details, get your hands dirty, and figure things out as you go.
• Tech-savvy and adaptable – You’ve got an understanding of mobile apps, iOS/Android platforms, and how to leverage technology to solve problems.
• Data-driven and resourceful – You use data to support your decisions, inform improvements, and continually drive results.
• Time management guru – You can manage competing priorities and thrive in a fast-paced environment.
• Strong communicator – You clearly and concisely articulate your ideas, both in writing and in person.
• Team Player- There are no winners or losers in this game. We work together to reinvent the status quo and emphasize a culture of comradery and teamwide ownership. 

Bonus points if you have:

• Experience working in startups or fast-paced, dynamic environments.
• Previous Quality Assurance experience.
• A passion for robots and automation.
• Are a quick and inquisitive learner.

Compensation & benefits

• Competitive salary: $60,000 - $70,000/year
• Generous meal reimbursements of up to $40 a day
• Performance bonuses
• Generous PTO, including a 1-week company-wide winter break
• 401k with company match
• Stock options
• Comprehensive health benefits
• Paid family leave
• Commuter benefits
• And more!

How to Apply
Does this sound like the challenge you’ve been waiting for? Submit your resume to join Mobot, where we’re committed to reading every application and building a diverse and inclusive workforce where ideas are heard and challenges are faced head-on.