Provider Network Service Associate

Provider Network Services is excited to add a Provider Network Service Associate to our team. Our ideal candidate is detail oriented, compassionate and skilled at problem-solving in a fast-paced work environment.

Our ideal candidates will have:

• Experience working in a call center environment (especially if related to insurance enrollment) i
• Experience with FACETS and/or Genesys software

If you’re dedicated to building stronger provider relationships and contributing to a high-performing customer service team, we’d love to hear from you!

Job Responsibilities

• Answering inbound customer service calls. Providing entry-level troubleshooting and redirecting phone calls when appropriate.
• Addressing minor provider issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
• Identifying provider issues and determining the appropriate course of action for effective resolution.

Job Qualifications

Education

• High School Diploma or equivalent

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Ability to solve problems via the analysis and interpretation of conducting research
• Ability to work flexible hours in order to meet the needs of the business
• Able to handle multiple tasks and maintain expected performance
• Solid knowledge of the commercial health insurance market

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.