Project Manager

About the Business

About the Team

Our team is dedicated to delivering complex projects that drive strategic outcomes for our clients. We operate in a highly collaborative environment, working across multiple functional areas and with external partners to ensure seamless execution. The team values adaptability, clear communication, and a results-oriented mindset to meet customer expectations and organizational priorities.

About the Role

The Project Manager is responsible for planning, monitoring, and managing projects from initiation through completion. This customer-facing role ensures alignment between internal teams, external stakeholders, and contractual obligations. The Project Manager leads project planning, resource coordination, subcontractor engagement, progress reporting, and issue resolution, ensuring that deliverables meet quality, schedule, and cost requirements. Success in this role requires strategic thinking, strong communication skills, and the ability to manage multiple concurrent projects of varying complexity.

Responsibilities

• Plan, monitor, and manage projects through all phases from initiation to completion.

• Coordinate resources, schedules, subcontractor activities, and project logistics.

• Monitor performance and recommend schedule or resource adjustments as needed.

• Prepare and deliver project status reports to internal and customer stakeholders.

• Ensure deliverables meet requirements for quality, schedule, and cost.

• Manage project scope, change requests, and contractual considerations.

• Identify risks and issues, perform root-cause analysis, and drive resolution.

• Communicate clearly and consistently with customers to align expectations and address concerns.

• Maintain accurate project documentation, schedules, and progress updates.

• Troubleshoot and resolve operational and delivery challenges.

• Collaborate with technical and business teams to address project challenges.

• Apply project management best practices and recommend process improvements.

• Support internal initiatives and operational projects as assigned.

• Perform other duties as required.

Requirements

• 5+ years of project management experience.

• Bachelor’s degree in business, technology, or related field, or equivalent professional experience.

• Proven knowledge of project planning, scheduling, budgeting, and delivery practices.

• Ability to manage multiple concurrent projects of varying complexity and strategic importance.

• Customer-facing communication skills, including expectation-setting and issue resolution.

• Understanding of contract terms and ability to align project activities with contractual obligations.

• Experience coordinating cross-functional work and external partners such as subcontractors.

• Proven ability to collaborate effectively with third-party integrators.

• Excellent analytical and problem-solving skills with the ability to resolve project issues.

• Proficiency with project tracking tools, documentation, and reporting.

• Solid understanding of scope management, change control, and dependency tracking.

• Excellent written, verbal, and presentation communication skills.

• Strategic thinking and adaptability in ambiguous situations.

• Demonstrated facilitation skills for complex discussions and decision-making.

• Strong documentation discipline and attention to detail.

• Ability to work independently in highly complex situations.

• Results-oriented mindset with commitment to meeting schedules and quality targets.

• Demonstrated leadership in driving project execution and aligning stakeholders.

U.S. National Base Pay Range: $102,800 - $171,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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