Deadline for Applications
November 11, 2025
Hardship Level (not applicable for home-based)
A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate Type
UNOPS LICA6
2025-12-01
It is a Home-Based Contract (UNOPS) Partime from any country within the Americas, reporting to the Regional Bureau for the Americas based in Panama.
1. General Background
The United Nations High Commissioner for Refugees (UNHCR) is the UN agency entrusted with protecting and assisting refugees, internally displaced and stateless persons worldwide, working to ensure their rights, safety, and dignity. As part of its communication and advocacy efforts, UNHCR collects and publishes photos, videos, and stories of refugees and other persons of concern around the world. To ensure that this content is gathered and shared ethically, UNHCR requires informed consent from all individuals featured.
Through a project funded by the Data Innovation Fund, UNHCR seeks to analyze how informed consent is currently gathered across operations, identify existing gaps, and design a solution that is inclusive, efficient, and user centered. The project aims to strengthen data protection and accountability by developing a tool that improves how consent is recorded, managed, and stored—ensuring accessibility for diverse users, including refugees themselves. By the end of the project, UNHCR expects to deliver a prototype digital solution that streamlines the informed consent process and enhances the organization’s capacity to manage data responsibly, transparently, and in a way that builds trust with refugees.
The Project Management Associate will work under the supervision of the Associate Spanish Web Editor, in close collaboration with the multifunctional project team and in coordination with the Data Innovation Team, to lead the implementation of the project and ensure the timely delivery of its objectives.
2. Purpose and Scope of Assignment
The purpose of this assignment is to ensure the effective planning, coordination, and implementation of UNHCR’s Data Innovation Project on informed consent. The Project Management Associate will be responsible for managing day-to-day project activities, ensuring timely delivery of outputs, and facilitating collaboration across teams and stakeholders. Under the supervision of the Associate Spanish Web Editor and in coordination with the Data Innovation Team, the incumbent will:
Oversee the overall project management cycle, including workplan implementation, progress tracking, and quality assurance of deliverables. Ensure adherence to timelines, milestones, and reporting requirements established in the project workplan.
Support financial monitoring, including follow-up on payments and contracts related to the project.
Lead the research phase of the project, including the design and coordination of semi-structured interviews and focus group discussions with relevant stakeholders. Conduct a literature review and market analysis to inform the design of the proposed solution.
Consolidate findings and prepare analytical and progress reports summarizing key insights and recommendations.
Facilitate working sessions and co-creation workshops to guide the design of the solution’s features, ensuring a user-centered and AGD-sensitive approach.
Identify, assess, and liaise with potential suppliers or service providers for the development of the solution, and support the contracting process in collaboration with relevant UNHCR units.
Manage the relationship with the selected vendor throughout the development and testing phases, ensuring compliance with technical and protection standards.
Coordinate and participate in a field visit for user testing to ensure inclusivity and accessibility of the developed solution.
Prepare progress updates, presentations, and briefing materials for internal and external stakeholders, showcasing project developments and outcomes.
3. Monitoring and Progress Controls
Performance will be evaluated based on the timely completion and quality of outputs, adherence to project timelines, and effective coordination with internal and external stakeholders. Key deliverables and milestones include:
Workplan and coordination: Development and approval of a detailed implementation plan within the first two weeks of the assignment. Lead weekly progress calls with the multifunctional project team to ensure alignment and timely execution.
Research phase: Delivery of summary reports for each component of the research phase—literature review, market analysis, and user consultations—consolidated into a comprehensive research summary.
Design phase: Facilitation co-creation workshops and submission of a finalized feature design document reflecting user and stakeholder input.
Development phase: Preparation of Terms of Reference (TORs), identification and onboarding of the service provider for solution development, and oversight of the implementation process.
Testing phase: Coordination of user testing, including the organization and execution of field visits to two UNHCR operating contexts to ensure inclusivity and accessibility. Consolidate findings in summary report.
Communications: Production of communication and visibility materials about the project, as well as information products such as user and training guides.
Final report: Submission of a comprehensive final report detailing progress, results, lessons learned, and recommendations for potential scale-up or replication.
4. Qualifications and Experience
a. Education: Bachelor’s degree in project management, Social Sciences, Communication, Information Technology, or a related field.
b. Work Experience
Required:
Minimum of 3 years of progressively responsible experience in project management, including planning, coordination, and monitoring of multi-stakeholder projects.
Proven experience in stakeholder management, including coordination with internal teams, consultants, and external service providers.
Experience in preparing project documentation such as workplans, TORs, technical specifications, and reports.
Desirable:
Experience in user experience (UX) design processes, including user research, testing, or participatory design.
Familiarity with data protection, human rights, or accessibility standards, particularly in digital or communication contexts.
Previous experience working with UNHCR or within a multifunctional team environment.
c. Key Competencies
Essential
Project Management
Research and Analysis
Planning and Organizing
Drafting, Documentation and Reporting
Stakeholder Engagement
Age, Gender and Diversity (AGD) Approach
Computer Literacy (Microsoft Office, collaborative tools such as Trello, Miro, Teams);
Communication
Working knowledge of Spanish and English
Desirable
User Experience (UX) / Human-Centered Design
Human Rights
Vendor and Contract Management;
Standard Job Description
Required Languages
Spanish
,
English
,
Desired Languages
,
,
Additional Qualifications
Skills
Education
Certifications
Other information
This position doesn't require a functional clearance
Remote
Yes