Project & Delivery Specialist
Location: Nottingham, UK (Hybrid role)
Job Overview
This role is twofold:
- Together with the sales specialist the consultant is responsible for the definition of the project scope in accordance with the client's requirements and provide a quote for project execution
- Execute the dissemination campaign, liaising with vendors (printers, publishers, …)
Essential Functions
- Ensures the contract fulfilment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that deliverables meet the customer's specifications, including timeliness and quality.
- Researches, analyses and responds to client inquiries that are routine in nature (e.g. identifying the audience number using IQVIA proprietary HCP database, inform on channel availability…)
- Liaise with other IQVIA team and third-party vendors for both quote definition and project execution.
- The consultant is a central point of contact for the client and their role is to coordinate all aspects of the project delivery: liaising with third party vendors, coordinating the various aspects of the projects (dissemination sequence, channel-mix, etc...)
The key elements of the role are:
1. Project Management:
- Manages all aspects of the project delivery, from kick-off to project final steps:
› Adhere to Project Management best practices and key principles (Project plan, Change log, minutes of meetings, issue & risk log, update report)
› Follow SOPs and agreed ways of working to ensure consistency across the team and easy hand-over
- Is able to manage a wide range of projects, from simple single channel execution to multi-channels and multi-wave communication implementation campaign
- Liaise with vendors/ partners to ensure that the project is executed in a timely manner
› Understand respective vendors specific requirements and timelines
› Involve vendors in client discussions ONLY as and when required – most communications should happen between IQVIA and the client only
- Manages client expectations, and ensures the delivery of business services, products, and solutions
2. Client Interaction:
- Responsible for client communications around project delivery – day-to-day client contact, provide regular project update (frequency agreed with the client)
- Responsible for client notifications and updates on marketing projects.
3. Business Development:
- Provide support to the Marketing Service Sales Team to prepare quotes:
› Liaise with vendors to obtain quotes and provide consolidated pricing to the sales team – final margins and pricing is the responsibility of the Sales Specialist
- When needed and may attend client BD meetings to provide input and expertise
4. Compliance:
- Responsible for following agreed processes and ways of working, to ensure consistency of execution across the team:
› Project delivery processes and SOPs
› PSA
› Timely completion of mandatory training
Skills
- Strong project management skills, with the ability to manage multiple projects at the same time
- Ability to communicate effectively with various levels in the organization (written and oral) - both with clients and internally
- Demonstrate strong customer service skills
- Demonstrate problem solving and analytical skills
- Curiosity and appetite to learn
- Proficient in MSOffice suite of applications
- An understanding of digital communication and customer engagement strategies is a plus
Qualifications
- Bachelor's Degree required
- Five (5) years related work experience required.
- Pharmaceutical experience preferred.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com